Bank of New Zealand incident
Some customers are unable to view credit card balances and or / transactions on internet banking
Minor Vendor's status page →
Resolved after 1 hour, affecting Internet Banking and Accepting card payments and 1 more, on December 24, 2025.
We are continuing to investigate this issue.
Affected components
Internet BankingAccepting card paymentsMaking card paymentsBusiness BankingBNZ app (iOS & Android)BNZ Business app (iOS & Android)
Update timeline
- investigating Dec 24, 2025, 09:52 AM UTC
Some customers are unable to view credit card balances and or / transactions on internet banking. We’re investigating the issue and will provide an update when we have more information.
- investigating Dec 24, 2025, 09:53 AM UTC
We are continuing to investigate this issue.
- investigating Dec 24, 2025, 10:53 AM UTC
We are continuing to investigate this issue.
- resolved Dec 24, 2025, 10:53 AM UTC
This incident has been resolved.
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