Bank of New Zealand incident

Some customers are unable to access Personal Internet banking

Resolved after 38 minutes, affecting Internet Banking, on November 4, 2025.

identified Nov 04, 2025, 07:33 PM UTC

The issue has been identified and a fix is being implemented.

Started
Nov 04, 2025, 07:32 PM UTC
Resolved
Nov 04, 2025, 08:11 PM UTC
Duration
38m
Detected by Pingoru
Nov 04, 2025, 07:32 PM UTC

Affected components

Internet Banking

Update timeline

  1. investigating Nov 04, 2025, 07:32 PM UTC

    We’re investigating the issue and will provide an update when we have more information.

  2. identified Nov 04, 2025, 07:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 04, 2025, 08:11 PM UTC

    This incident has been resolved.

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