Bank of New Zealand incident

Online banking transaction history from yesterday the 18th of June unavailable

Resolved after 1 day, affecting Internet Banking and BankFeeds API and 1 more, on June 18, 2025.

monitoring Jun 19, 2025, 03:38 AM UTC

We are continuing to monitor for any further issues.

Started: Jun 18, 2025, 08:47 PM UTC
Resolved: Jun 19, 2025, 09:10 PM UTC
Duration: 1d
Detected by Pingoru: Jun 18, 2025, 08:47 PM UTC

Affected components

Internet BankingBankFeeds APIAccepting card paymentsDomestic paymentsMaking card paymentsBusiness BankingOpen Banking Payment Initiation APISettlementInternational paymentsBNZ app (iOS & Android)

Update timeline

investigating Jun 18, 2025, 08:47 PM UTC

An issue impacting transaction history has been resolved on Mobile and Internet Banking. Transactions from 18th June are however currently unavailable for MYOB and XERO feeds and this is expected to affect customer reconciliations today. This will be corrected overnight tonight and we would like to apologise for any inconvenience caused.
investigating Jun 18, 2025, 09:06 PM UTC

We are continuing to investigate this issue.
investigating Jun 18, 2025, 09:18 PM UTC

We are continuing to investigate this issue.
investigating Jun 18, 2025, 09:38 PM UTC

We are continuing to investigate this issue.
investigating Jun 19, 2025, 12:22 AM UTC

We are continuing to investigate this issue.
identified Jun 19, 2025, 12:24 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 19, 2025, 12:25 AM UTC

An issue impacting transaction history has been resolved on Mobile and Internet Banking. Transactions from 18th June are however currently unavailable for MYOB and XERO feeds and this is expected to affect customer reconciliations today. This will be corrected overnight tonight and we would like to apologise for any inconvenience caused.
monitoring Jun 19, 2025, 12:26 AM UTC

We are continuing to monitor for any further issues.
monitoring Jun 19, 2025, 12:28 AM UTC

An issue impacting transaction history has been resolved on Mobile and Internet Banking. Transactions from 18th June are however currently unavailable for MYOB and XERO feeds and this is expected to affect customer reconciliations today. This will be corrected overnight tonight and we would like to apologise for any inconvenience caused. In the meantime, to avoid duplicate transactions, we recommend against importing transactions manually into MYOB and Xero
monitoring Jun 19, 2025, 03:38 AM UTC

We are continuing to monitor for any further issues.
resolved Jun 19, 2025, 09:10 PM UTC

We have resolved an issue affecting our external payments API services.

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