Bank of New Zealand incident
Customers are not able to access Documents in Online Channels
Major Vendor's status page →
Resolved after 44 minutes, affecting Internet Banking and Business Banking and 1 more, on February 10, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Internet BankingBusiness BankingBNZ app (iOS & Android)BNZ Business app (iOS & Android)Client Fund Services
Update timeline
- investigating Feb 10, 2026, 12:09 PM UTC
We’re investigating the issue and will provide an update when we have more information.
- identified Feb 10, 2026, 12:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 10, 2026, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2026, 12:54 PM UTC
This incident has been resolved.
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