Bank of New Zealand incident

Customers are unable to see Transactions in Mobile Internet Banking and Mobile Internet Banking for Business

Resolved after 47 minutes, affecting BNZ app (iOS & Android) and BNZ Business app (iOS & Android), on August 13, 2025.

resolved Aug 13, 2025, 08:09 PM UTC

The issue has been resolved and customers are now able to see transactions on Mobile Internet Banking and Mobile Internet Banking for Business

Started
Aug 13, 2025, 07:22 PM UTC
Resolved
Aug 13, 2025, 08:09 PM UTC
Duration
47m
Detected by Pingoru
Aug 13, 2025, 07:22 PM UTC

Affected components

BNZ app (iOS & Android)BNZ Business app (iOS & Android)

Update timeline

  1. investigating Aug 13, 2025, 07:22 PM UTC

    We’re investigating an issue where customers are not able to see transactions on Mobile Internet Banking and Mobile Internet Banking For Business and will provide an update when we have more information.

  2. resolved Aug 13, 2025, 08:09 PM UTC

    The issue has been resolved and customers are now able to see transactions on Mobile Internet Banking and Mobile Internet Banking for Business

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