Bank of New Zealand incident

Some customers are unable to log in to Internet Banking

Resolved after 25 minutes, affecting Internet Banking, on June 19, 2025.

investigating Jun 19, 2025, 04:47 AM UTC

We’re investigating an issue where Starlink customers can't access to Internet Banking. We will provide an update when we have more information. Customers can still use the Mobile Internet Banking app to do their banking.

Started
Jun 19, 2025, 04:47 AM UTC
Resolved
Jun 19, 2025, 05:13 AM UTC
Duration
25m
Detected by Pingoru
Jun 19, 2025, 04:47 AM UTC

Affected components

Internet Banking

Update timeline

  1. investigating Jun 19, 2025, 04:47 AM UTC

    We’re investigating an issue where Starlink customers can't access to Internet Banking. We will provide an update when we have more information. Customers can still use the Mobile Internet Banking app to do their banking.

  2. resolved Jun 19, 2025, 05:13 AM UTC

    Customers can now log in to Internet Banking. Thank you for your patience.

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