Bank of New Zealand incident

Intermittent access issue for iOS customers to Mobile Internet Banking and Mobile Banking for Business

Resolved after 5 hours 32 minutes, affecting Internet Banking and BankFeeds API and 1 more, on September 29, 2026.

identified Sep 29, 2026, 01:54 AM UTC

We’re aware of a global issue impacting our iOS applications and will provide an update when we have more information.

Started
Sep 29, 2026, 01:54 AM UTC
Resolved
Sep 29, 2026, 07:27 AM UTC
Duration
5h 32m
Detected by Pingoru
Sep 29, 2026, 01:54 AM UTC

Affected components

Internet BankingBankFeeds APIBusiness BankingOpen Banking Payment Initiation APIBNZ app (iOS & Android)Open Banking Account Information APIBNZ Business app (iOS & Android)Foreign Exchange APIsClient Fund ServicesBulk Payment API

Update timeline

  1. identified Sep 29, 2026, 01:54 AM UTC

    We’re aware of a global issue impacting our iOS applications and will provide an update when we have more information.

  2. resolved Sep 29, 2026, 07:27 AM UTC

    All online banking channels are now operational. Thank you for your patience.

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