Bank of New Zealand incident
Potential Delay in the Processing of Merchant Settlements through Cybersource and MGS
Resolved after 1 day 15 hours, affecting Settlement, on April 21, 2026.
All settlement files have now been received and were processed with the first run today. Including all outstanding MGS and Cybersource files.
Affected components
Update timeline
- investigating Apr 21, 2026, 04:23 AM UTC
We are aware of issue affecting our Merchant settlement files through Cybersource and MGS, which could potentially cause delays. We are currently investigating this issue and are working to resolve and restore services to normal.
- investigating Apr 21, 2026, 04:25 AM UTC
We are continuing to investigate this issue.
- resolved Apr 22, 2026, 08:19 PM UTC
All settlement files have now been received and were processed with the first run today. Including all outstanding MGS and Cybersource files.
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