LibreSpeed Failure
Affected: UXI Sensor
Aruba User Experience Insight Outage History
Aruba User Experience Insight is up right nowAruba User Experience Insight had 46 outages in the last 2 years totaling 77h 31m of downtime — averaging 1.9 incidents per month.
There were 46 Aruba User Experience Insight outages since May 24, 2024 totaling 77h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
New customer provisioning failures from the Greenlake Cloud Platform.
Affected: Dashboard
Timeline · 2 updates
- monitoring Feb 18, 2026, 01:48 PM UTC
We have identified an issue which cause new customer provisioning for User Experience Insight on the Greenlake Cloud Platform to fail. The issue has been resolved and we are currently monitoring the stability of the platform.
- resolved Feb 18, 2026, 02:11 PM UTC
We have observed no further instability, the issue has been resolved and new account provisioning should work as expected.
Manage Sensors Settings Page Showing Inaccurate Information
Affected: Dashboard
Timeline · 2 updates
- identified Feb 17, 2026, 03:54 PM UTC
We are currently investigating an issue where the Manage Sensors Settings page is showing the sensors as disabled and not assigned to a group. This is only a UI issue for this specific settings page and does not affect the sensor configuration or data.
- resolved Feb 17, 2026, 05:16 PM UTC
This issue has been resolved.
Greenlake Cloud Platform Issue Launching Services
Affected: Website
Timeline · 2 updates
- monitoring Feb 17, 2026, 03:44 PM UTC
We have observed users reporting issues seeing their services and other functions after logging into the Greenlake Cloud Platform. We are monitoring the situation. Here is a link to the Greenlake Cloud Platform status page - https://status.greenlake.hpe.com/
- resolved Feb 17, 2026, 04:15 PM UTC
This issue appears to be resolved.
Login for non Greenlake users failing
Affected: DashboardWebsite
Timeline · 3 updates
- identified Feb 13, 2026, 08:24 AM UTC
We have identified an issue that is preventing users not on Greenlake from logging in to the UXI dashboard.
- monitoring Feb 13, 2026, 02:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 02:51 PM UTC
This incident has been resolved.
UXI Dashboard Login and Provisioning Failing
Affected: Dashboard
Timeline · 4 updates
- monitoring Jan 21, 2026, 04:07 PM UTC
The ongoing GLP outage is prevent UXI users from - Logging in via Greenlake - Provisioning the UXI dashboard - Launching the UXI dashboard from Greenlake.
- monitoring Jan 21, 2026, 04:31 PM UTC
More details about the GLP outage are available at https://status.greenlake.hpe.com/
- monitoring Jan 21, 2026, 06:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 21, 2026, 06:26 PM UTC
This incident has been resolved.
Sensor Issue Outage
Affected: DashboardNotificationsData Push Destinations
Timeline · 5 updates
- investigating Jan 13, 2026, 03:00 PM UTC
We are currently experiencing a problem with our Issue processing pipeline. Issues are out of sync between our systems. Additionally, we are seeing inconsistent Issue data.
- identified Jan 13, 2026, 03:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 13, 2026, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 13, 2026, 04:38 PM UTC
We have fixed the issue which was affecting the issue pipeline and are monitoring the situation. There were no delays in sending alerts or incidents. The customers using data push destinations with issues will see duplicate data appearing as part of our recovery. These customers will also have data from before we identified the problem which has data that is invalid. We suggest skipping over the data that is invalid and consuming from the start of the duplicate data which begins with the timestamp from 12 January 2026
- resolved Jan 13, 2026, 04:39 PM UTC
This incident has been resolved.
Delayed Incidents on Data Push
Timeline · 1 update
- resolved Dec 17, 2025, 12:54 PM UTC
We discovered an issue which resulted in incidents being delayed when sent to Data Push. This started on December 9th until today. We have fixed this issue and do not expect the incidents to be delayed anymore.
Issue Processing Delay
Affected: DashboardData Push Destinations
Timeline · 3 updates
- investigating Dec 09, 2025, 11:21 AM UTC
We are experiencing an outage with our Issue processing pipeline. Some customers will notice a delay with in issues reflecting on the dashboard and data push destinations.
- monitoring Dec 09, 2025, 11:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 11:29 AM UTC
Between 10:39 UTC and 11:18 UTC the Issue processing pipeline had stalled. During this time, issues updates were not being processed. No issues were lost during this period. We were able to restore the pipeline and process the backlog of issues.
Intermittent timeouts or errors on Greenlake login
Affected: Dashboard
Timeline · 2 updates
- monitoring Dec 03, 2025, 01:57 PM UTC
Some customers attempting to log in to the Dashboard via Greenlake may experience intermittent timeouts and internal errors. Customers not using Greenlake to log in are unaffected.
- resolved Dec 03, 2025, 04:41 PM UTC
This incident has been resolved.
Delayed Test Metrics
Affected: DashboardTime series datastore
Timeline · 2 updates
- monitoring Nov 06, 2025, 10:11 AM UTC
Our systems experienced an issue with our test metric system. Customers might experience delayed data on the dashboard or errors loading graphs. We have intervened and we are monitoring as it is recovering.
- resolved Nov 06, 2025, 10:59 AM UTC
The cause was a server hardware failure. Our systems automatically replaced this but we needed to manually intervene for smooth recovery.
Dashboard states incorrect
Affected: Dashboard
Timeline · 3 updates
- identified Oct 15, 2025, 03:34 PM UTC
We have encountered an issue which is affecting the state of the items on the dashboard. This will affect the color shown for some items. This does not affect any issues being produced or alerted on.
- identified Oct 15, 2025, 03:35 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 16, 2025, 05:43 AM UTC
This incident has been resolved.
UXI Dashboard Provisioning and Login via GreenLake Failing
Timeline · 1 update
- resolved Oct 07, 2025, 02:06 PM UTC
We experienced an issue in the pipeline between the UXI servers and GreenLake that caused: • Delays when provisioning new UXI Application Instances. • Failures when logging into the UXI Dashboard via GreenLake. The issue has now been resolved. All pending UXI Application Instance provisioning requests have been processed, and users are once again able to log into the UXI Dashboard using GreenLake. We appreciate your patience and apologize for any disruption this may have caused.
Unable to login: Customers not using Greenlake
Affected: Dashboard
Timeline · 2 updates
- monitoring Sep 26, 2025, 02:15 PM UTC
There is an ongoing issue with our login system for customers who are not using Greenlake. This is being blocked by our compliance provider and we are working with them to have it resolved as soon as possible.
- resolved Sep 26, 2025, 11:50 PM UTC
This incident has been resolved.
Issue alerting delayed
Affected: Notifications
Timeline · 3 updates
- investigating Sep 25, 2025, 05:15 AM UTC
Our issue alerting system started failing around 23:00 on 24 September. Customers using issue alerts (including webhooks) would have not received any notifications during this time. This should not include alerting for incidents for the customers using AIOps
- monitoring Sep 25, 2025, 07:59 AM UTC
A fix has been implemented and we are monitoring the situation
- resolved Sep 25, 2025, 11:58 AM UTC
This has been resolved. We apologize if there was a delay in being alerted about an issue. We have ensured that this issue will not occur again.
Dashboard login failure (non-Greenlake)
Affected: Dashboard
Timeline · 2 updates
- monitoring Sep 13, 2025, 04:15 AM UTC
We have been notified of an issue with our login provider that is temporarily preventing our non-Greenlake customers from logging into their dashboard. We are monitoring this issue and will update once we know more. This is will not impact any data or notifications.
- resolved Sep 13, 2025, 08:34 AM UTC
This incident has been resolved.
Ongoing Issue Confirmation
Affected: Dashboard
Timeline · 4 updates
- investigating Jun 30, 2025, 07:29 PM UTC
We have identified an issue with the Issue processing pipeline where, some ongoing issues are incorrectly showing as resolved on the dashboard.
- identified Jun 30, 2025, 07:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 30, 2025, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2025, 09:59 PM UTC
The incident processing pipeline was operating at a reduced rate. We identified and resolved the issue, and monitored the pipeline as it returned to normal processing speed. During this period, some incidents may have been temporarily resolved and then re-opened, resulting in additional notifications being sent.
Delay in metrics
Affected: Device gatewayNotificationsUXI SensorData Push Destinations
Timeline · 7 updates
- investigating Jun 30, 2025, 03:21 PM UTC
We have noticed an issue with processing metrics from the sensors. We are investigating this and will update as know more
- investigating Jun 30, 2025, 03:58 PM UTC
Users may see their sensor go offline but we expect the data to flow through once we resolve the underlying issue
- monitoring Jun 30, 2025, 04:29 PM UTC
We are monitoring after applying a patch
- identified Jun 30, 2025, 04:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 30, 2025, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 30, 2025, 04:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 30, 2025, 04:41 PM UTC
This incident has been resolved.
Unable to log in
Affected: DashboardDevice gatewayWebsiteArchival datastoreNotificationsTime series datastoreAPIData pipelineCentral IntegrationAruba UXI Android AppUXI SensorData Push Destinations
Timeline · 3 updates
- monitoring Jun 12, 2025, 06:52 PM UTC
We are experiencing an outage with one of our service providers which is causing users to be unable to log into the dashboard or to experience some other issues. We are monitoring the situation and will update as we obtain more information. Whilst we monitor this we will investigate alternative options to restore dashboard functionality
- monitoring Jun 12, 2025, 08:48 PM UTC
The issues with our service provider seems to be partially restored. We will keep watching this situation in case there are further disruptions. Users may experience some difficulty logging in while our service provider works on restoring service operations completely.
- resolved Jun 12, 2025, 08:57 PM UTC
We have put a fix in place to prevent this issue from affecting the login process. We do not expect any further disruptions as a result.
Delay in processing Greenlake Subscriptions
Affected: Dashboard
Timeline · 2 updates
- identified May 22, 2025, 06:43 PM UTC
We have identified a delay in processing subscriptions for Greenlake customers. We are investigating this. Customers do not need to worry, no data will be lost.
- resolved May 22, 2025, 08:42 PM UTC
This incident has been resolved.
Dashboard not loading for new customer sign-ups
Affected: Dashboard
Timeline · 3 updates
- identified Apr 09, 2025, 06:49 AM UTC
We have identified an issue in the pipeline for customers who are signing up to the product for the first time. The issue results in the dashboard loading indefinitely when a new customer signs in. We have identified the issue and are in the process of implementing a fix. Once resolved, any customers that were created during the period of this incident will start to work, there has been no loss of data.
- identified Apr 09, 2025, 06:50 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 09, 2025, 07:24 AM UTC
This incident has been resolved.
Delayed Sending of Reports
Timeline · 3 updates
- monitoring Apr 01, 2025, 12:51 PM UTC
We have addressed an issue that arose over the weekend that prevented scheduled and on demand reports from being sent. We have implemented a fix and are monitoring.
- monitoring Apr 01, 2025, 12:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 01, 2025, 01:08 PM UTC
This incident has been resolved.
“Login via GreenLake” Not Working
Affected: Dashboard
Timeline · 4 updates
- investigating Feb 11, 2025, 09:54 AM UTC
Issue: GreenLake users are currently unable to access the UXI dashboard by selecting “Login via GreenLake” directly on the dashboard login page. Workaround: Users can still access the UXI dashboard by first authenticating via GreenLake and then launching the UXI application from their GreenLake workspace.
- identified Feb 11, 2025, 10:46 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 11, 2025, 11:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2025, 02:08 PM UTC
This incident has been resolved.
Sensor Status Display Issue
Affected: Dashboard
Timeline · 2 updates
- investigating Jan 09, 2025, 02:46 AM UTC
We are currently experiencing an issue where sensor statuses may not be accurately reflected on the dashboard. Sensors may appear offline even though data is being collected. Our team is actively investigating the issue, and we will provide updates as soon as more information is available. Thank you for your patience.
- resolved Jan 09, 2025, 06:21 AM UTC
The incident has been resolved and all systems have caught up, the underlying issue caused a delay in the processing of data but no data was lost during this period. All sensors should be reflecting their online/offline state correctly now.
Data Push Destinations | Incidents and Issue Outage
Timeline · 1 update
- resolved Jan 08, 2025, 12:14 PM UTC
We detected an issue with our Data Push Destination pipeline for Issues and Incidents. The issue occurred between January 6th, 9:00 GMT and January 8th, 8:00 GMT. During this time, the data processing pipeline stalled, preventing Issues and Incidents from being sent to customers' Data Push Destinations. No data was lost during this period; however, customers did not receive any Issues or Incidents. Once the issue was identified, we restored the processing and cleared the backlog. Whilst we were processing the backlog, customers may have received an influx of older Issues or Incidents. Having worked through the backlog our Issue and Incident Data Push Destinations are back to normal operation.