Aruba User Experience Insight incident

Unable to log in

Major Resolved View vendor source →

Aruba User Experience Insight experienced a major incident on June 12, 2025 affecting Dashboard and Device gateway and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:52 PM UTC
Resolved
Jun 12, 2025, 08:57 PM UTC
Duration
2h 5m
Detected by Pingoru
Jun 12, 2025, 06:52 PM UTC

Affected components

DashboardDevice gatewayWebsiteArchival datastoreNotificationsTime series datastoreAPIData pipelineCentral IntegrationAruba UXI Android App

Update timeline

  1. monitoring Jun 12, 2025, 06:52 PM UTC

    We are experiencing an outage with one of our service providers which is causing users to be unable to log into the dashboard or to experience some other issues. We are monitoring the situation and will update as we obtain more information. Whilst we monitor this we will investigate alternative options to restore dashboard functionality

  2. monitoring Jun 12, 2025, 08:48 PM UTC

    The issues with our service provider seems to be partially restored. We will keep watching this situation in case there are further disruptions. Users may experience some difficulty logging in while our service provider works on restoring service operations completely.

  3. resolved Jun 12, 2025, 08:57 PM UTC

    We have put a fix in place to prevent this issue from affecting the login process. We do not expect any further disruptions as a result.