Aruba User Experience Insight incident

Intermittent timeouts or errors on Greenlake login

Resolved after 2 hours 43 minutes, affecting US Region, on December 3, 2025.

monitoring Dec 03, 2025, 01:57 PM UTC

Some customers attempting to log in to the Dashboard via Greenlake may experience intermittent timeouts and internal errors. Customers not using Greenlake to log in are unaffected.

Started
Dec 03, 2025, 01:57 PM UTC
Resolved
Dec 03, 2025, 04:41 PM UTC
Duration
2h 43m
Detected by Pingoru
Dec 03, 2025, 01:57 PM UTC

Affected components

US Region

Update timeline

  1. monitoring Dec 03, 2025, 01:57 PM UTC

    Some customers attempting to log in to the Dashboard via Greenlake may experience intermittent timeouts and internal errors. Customers not using Greenlake to log in are unaffected.

  2. resolved Dec 03, 2025, 04:41 PM UTC

    This incident has been resolved.

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