Aruba User Experience Insight Outage History

The incident has been resolved. There was an intermittent issue with our third-party authentication provider, which prevented the dashboard from authenticating user sessions.

Between November 20th and November 22nd, users who have configured a custom web server test with SSL certificate validation set to 'false' may have experienced erroneous SSL errors on their dashboards. This occurred when HTTP tests were redirected to HTTPS by the web server. This issue affected a small subset of customers that had this specific test configuration. The issue has been identified and resolved. We apologize for any inconvenience caused.

We found the issue and this has been resolved. There is no lasting impact to customers. The dashboard should be fully operational now.

The issue affecting G5E/G5C sensors has been identified, the root cause of the failure mitigated, and all the unaffected devices have been confirmed to be completely stable. No further failures will occur so there is no concern of a broader impact. If you devices were affected, you have been contacted directly via email or through Intercom chat. If you have not been notified, then you have not been affected by this issue. If you were affected, your sensor would have had a constant blue LED light and would've appeared offline on a dashboard, a factory reset will bring these devices back online. If you're still encountering issues please reach out to support.

This incident has been resolved.

Some customers may have missed notifications and emails for incidents outside of the UXI system, from Wednesday, 2 October until Tuesday, 8 October. We have implemented additional measures to ensure early detection of similar issues in the future. We sincerely apologize for any inconvenience caused and appreciate your understanding as we continuously work on improving our services.

This incident has been resolved.

The delay has been processed and we are processing data at the normal rate.

We experienced and issue in our data processing pipeline that caused a delay in process Test Results and Issues. Between 13:15 GMT and 13:45 GMT users would have experienced a delay in the Test Results and Issues being displayed on the dashboard. We were able to identify and resolve the issue. After resolving the issue we started catching up on the backlog. No data was lost during this time and the sensors continued to run their tests.

We became aware of an issue that disabled scheduled reports for some customers on Tuesday, 2nd of July 2024. We have since identified and fixed the underlying cause, and re-enabled the scheduled reports that were disabled during this incident.

We have restored the dashboard to normal operations. During this time, customers would have been unable to edit their networks on the Dashboard. There would have been a delay in Test Results being displayed on the dashboard but no data was lost.

We have identified an issue where the creation or deletion of tests, as well as assigning tests to networks or sensors, was not being accurately reflected on the dashboard. This affected any changes between Thursday 29 August 2024, 06:30 ET and Monday 2 September 2024, 09:30 ET. During this period, the sensors received the correct configurations and executed the tests, but the results were not reflected on the dashboard. The issue has been resolved and the dashboard updated, and should now reflect the latest configuration, as well as test results which were received during this period.

We've experienced a delay in the test result data push pipeline beginning at 1:30 PM EDT. A fix was implemented, there is no data loss, and the integrations are now up to date as of 3:15 PM EDT

We deployed a fix and monitored it over the weekend. The Issue processing pipeline is back to normal operation and the incident has been resolved.

This incident has been resolved.

We have implemented a workaround, and the measurements for the YouTube download test are now available.

This incident has been resolved.

We experienced a delay in processing Issues for some customers. We were able to identify the issue and unblock the processing pipeline. No data was lost during this period. Affected customers would have experienced a delay in receiving Issues on the dashboard and Issue notifications as well as a delay in Issue Data Push.

We have resolved the issue. Our monitoring showed that no customers were impacted during this incident.

This incident has been resolved.