Aruba User Experience Insight Outage History
Aruba User Experience Insight is up right nowPingoru has recorded 50 incidents for Aruba User Experience Insight: 22 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 33 of 720 (5%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 3 | 1 of 744 (0%) |
| September 2026 | 5 | 12 of 720 (2%) |
| October 2026 | 1 | 0 of 590 (0%) |
Incidents, newest first
Major September 25, 2025 Issue alerting delayed 3h 35m Notifications
Started Sep 25, 2025, 05:15 AM UTC· resolved Sep 25, 2025, 08:51 AM UTC
- investigating Sep 25, 2025, 05:15 AM UTC
Our issue alerting system started failing around 23:00 on 24 September. Customers using issue alerts (including webhooks) would have not received any notifications during this time. This should not include alerting for incidents for the customers using AIOps
- monitoring Sep 25, 2025, 07:59 AM UTC
A fix has been implemented and we are monitoring the situation
- resolved Sep 25, 2025, 11:58 AM UTC
This has been resolved. We apologize if there was a delay in being alerted about an issue. We have ensured that this issue will not occur again.
Minor September 13, 2025 Dashboard login failure (non-Greenlake) 4h 19m US Region
Started Sep 13, 2025, 04:15 AM UTC· resolved Sep 13, 2025, 08:34 AM UTC
- monitoring Sep 13, 2025, 04:15 AM UTC
We have been notified of an issue with our login provider that is temporarily preventing our non-Greenlake customers from logging into their dashboard. We are monitoring this issue and will update once we know more. This is will not impact any data or notifications.
- resolved Sep 13, 2025, 08:34 AM UTC
This incident has been resolved.
Minor June 30, 2025 Ongoing Issue Confirmation 2h 30m US Region
Started Jun 30, 2025, 07:29 PM UTC· resolved Jun 30, 2025, 09:59 PM UTC
- investigating Jun 30, 2025, 07:29 PM UTC
We have identified an issue with the Issue processing pipeline where, some ongoing issues are incorrectly showing as resolved on the dashboard.
- identified Jun 30, 2025, 07:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 30, 2025, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2025, 09:59 PM UTC
The incident processing pipeline was operating at a reduced rate. We identified and resolved the issue, and monitored the pipeline as it returned to normal processing speed. During this period, some incidents may have been temporarily resolved and then re-opened, resulting in additional notifications being sent.
Notice June 30, 2025 Delay in metrics 1h 19m Device gateway, Notifications, UXI Sensor, Data Push Destinations
Started Jun 30, 2025, 03:21 PM UTC· resolved Jun 30, 2025, 04:41 PM UTC
- investigating Jun 30, 2025, 03:21 PM UTC
We have noticed an issue with processing metrics from the sensors. We are investigating this and will update as know more
- investigating Jun 30, 2025, 03:58 PM UTC
Users may see their sensor go offline but we expect the data to flow through once we resolve the underlying issue
- monitoring Jun 30, 2025, 04:29 PM UTC
We are monitoring after applying a patch
- identified Jun 30, 2025, 04:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 30, 2025, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 30, 2025, 04:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 30, 2025, 04:41 PM UTC
This incident has been resolved.
Major June 12, 2025 Unable to log in 2h 5m US Region, Device gateway, Website, Archival datastore and 8 more
Started Jun 12, 2025, 06:52 PM UTC· resolved Jun 12, 2025, 08:57 PM UTC
- monitoring Jun 12, 2025, 06:52 PM UTC
We are experiencing an outage with one of our service providers which is causing users to be unable to log into the dashboard or to experience some other issues. We are monitoring the situation and will update as we obtain more information. Whilst we monitor this we will investigate alternative options to restore dashboard functionality
- monitoring Jun 12, 2025, 08:48 PM UTC
The issues with our service provider seems to be partially restored. We will keep watching this situation in case there are further disruptions. Users may experience some difficulty logging in while our service provider works on restoring service operations completely.
- resolved Jun 12, 2025, 08:57 PM UTC
We have put a fix in place to prevent this issue from affecting the login process. We do not expect any further disruptions as a result.
Minor May 22, 2025 Delay in processing Greenlake Subscriptions 1h 59m US Region
Started May 22, 2025, 06:43 PM UTC· resolved May 22, 2025, 08:42 PM UTC
- identified May 22, 2025, 06:43 PM UTC
We have identified a delay in processing subscriptions for Greenlake customers. We are investigating this. Customers do not need to worry, no data will be lost.
- resolved May 22, 2025, 08:42 PM UTC
This incident has been resolved.
Minor April 8, 2025 Dashboard not loading for new customer sign-ups 9h 8m US Region
Started Apr 08, 2025, 10:15 PM UTC· resolved Apr 09, 2025, 07:24 AM UTC
- identified Apr 09, 2025, 06:49 AM UTC
We have identified an issue in the pipeline for customers who are signing up to the product for the first time. The issue results in the dashboard loading indefinitely when a new customer signs in. We have identified the issue and are in the process of implementing a fix. Once resolved, any customers that were created during the period of this incident will start to work, there has been no loss of data.
- identified Apr 09, 2025, 06:50 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 09, 2025, 07:24 AM UTC
This incident has been resolved.
Minor April 1, 2025 Delayed Sending of Reports 17m
Started Apr 01, 2025, 12:51 PM UTC· resolved Apr 01, 2025, 01:08 PM UTC
- monitoring Apr 01, 2025, 12:51 PM UTC
We have addressed an issue that arose over the weekend that prevented scheduled and on demand reports from being sent. We have implemented a fix and are monitoring.
- monitoring Apr 01, 2025, 12:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 01, 2025, 01:08 PM UTC
This incident has been resolved.
Notice February 11, 2025 “Login via GreenLake” Not Working 4h 13m US Region
Started Feb 11, 2025, 09:54 AM UTC· resolved Feb 11, 2025, 02:08 PM UTC
- investigating Feb 11, 2025, 09:54 AM UTC
Issue: GreenLake users are currently unable to access the UXI dashboard by selecting “Login via GreenLake” directly on the dashboard login page. Workaround: Users can still access the UXI dashboard by first authenticating via GreenLake and then launching the UXI application from their GreenLake workspace.
- identified Feb 11, 2025, 10:46 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 11, 2025, 11:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2025, 02:08 PM UTC
This incident has been resolved.
Major January 9, 2025 Sensor Status Display Issue 2h 30m US Region
Started Jan 09, 2025, 02:46 AM UTC· resolved Jan 09, 2025, 05:16 AM UTC
- investigating Jan 09, 2025, 02:46 AM UTC
We are currently experiencing an issue where sensor statuses may not be accurately reflected on the dashboard. Sensors may appear offline even though data is being collected. Our team is actively investigating the issue, and we will provide updates as soon as more information is available. Thank you for your patience.
- resolved Jan 09, 2025, 06:21 AM UTC
The incident has been resolved and all systems have caught up, the underlying issue caused a delay in the processing of data but no data was lost during this period. All sensors should be reflecting their online/offline state correctly now.
Notice January 6, 2025 Data Push Destinations | Incidents and Issue Outage 1d
Started Jan 06, 2025, 08:00 AM UTC· resolved Jan 07, 2025, 08:00 AM UTC
- resolved Jan 08, 2025, 12:14 PM UTC
We detected an issue with our Data Push Destination pipeline for Issues and Incidents. The issue occurred between January 6th, 9:00 GMT and January 8th, 8:00 GMT. During this time, the data processing pipeline stalled, preventing Issues and Incidents from being sent to customers' Data Push Destinations. No data was lost during this period; however, customers did not receive any Issues or Incidents. Once the issue was identified, we restored the processing and cleared the backlog. Whilst we were processing the backlog, customers may have received an influx of older Issues or Incidents. Having worked through the backlog our Issue and Incident Data Push Destinations are back to normal operation.
Major December 5, 2024 Dashboard Outage 30m US Region
Started Dec 05, 2024, 10:10 AM UTC· resolved Dec 05, 2024, 10:40 AM UTC
- investigating Dec 05, 2024, 10:10 AM UTC
Some users are not able to log into the dashboard. Users that were already logged in will be able to use the dashboard but will experience slow response
- identified Dec 05, 2024, 10:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 05, 2024, 10:14 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 05, 2024, 10:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 05, 2024, 10:40 AM UTC
The incident has been resolved. There was an intermittent issue with our third-party authentication provider, which prevented the dashboard from authenticating user sessions.
Notice November 22, 2024 Erroneous SSL Errors Displayed for Custom Web Server Tests – US Region, Notifications, UXI Sensor
Started Nov 22, 2024, 07:19 PM UTC· resolved Nov 22, 2024, 07:19 PM UTC
- resolved Nov 22, 2024, 07:19 PM UTC
Between November 20th and November 22nd, users who have configured a custom web server test with SSL certificate validation set to 'false' may have experienced erroneous SSL errors on their dashboards. This occurred when HTTP tests were redirected to HTTPS by the web server. This issue affected a small subset of customers that had this specific test configuration. The issue has been identified and resolved. We apologize for any inconvenience caused.
Minor October 29, 2024 Dashboard loading 8m US Region
Started Oct 29, 2024, 03:10 PM UTC· resolved Oct 29, 2024, 03:19 PM UTC
- investigating Oct 29, 2024, 03:10 PM UTC
We have seen an issue where some customer dashboards are loading slowly or failing to load. We are currently aware of this problem and are busy investigating
- resolved Oct 29, 2024, 03:19 PM UTC
We found the issue and this has been resolved. There is no lasting impact to customers. The dashboard should be fully operational now.
Major October 29, 2024 G5E/G5C Sensors 9d 6h UXI Sensor
Started Oct 29, 2024, 10:01 AM UTC· resolved Nov 07, 2024, 04:09 PM UTC
- identified Oct 29, 2024, 10:01 AM UTC
Following a recent software update, we have identified an issue causing some customer sensors to unexpectedly go offline. This has only been observed with G5E and G5C sensors. If you experience any unexpected sensor downtime, please reach out to our support team.
- monitoring Oct 29, 2024, 04:22 PM UTC
Affected customers will be contacted via email shortly.
- resolved Nov 07, 2024, 04:09 PM UTC
The issue affecting G5E/G5C sensors has been identified, the root cause of the failure mitigated, and all the unaffected devices have been confirmed to be completely stable. No further failures will occur so there is no concern of a broader impact. If you devices were affected, you have been contacted directly via email or through Intercom chat. If you have not been notified, then you have not been affected by this issue. If you were affected, your sensor would have had a constant blue LED light and would've appeared offline on a dashboard, a factory reset will bring these devices back online. If you're still encountering issues please reach out to support.