Aruba User Experience Insight incident

Delay in metrics

Notice Resolved View vendor source →

Aruba User Experience Insight experienced a notice incident on June 30, 2025 affecting Device gateway and Notifications and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 03:21 PM UTC
Resolved
Jun 30, 2025, 04:41 PM UTC
Duration
1h 19m
Detected by Pingoru
Jun 30, 2025, 03:21 PM UTC

Affected components

Device gatewayNotificationsUXI SensorData Push Destinations

Update timeline

  1. investigating Jun 30, 2025, 03:21 PM UTC

    We have noticed an issue with processing metrics from the sensors. We are investigating this and will update as know more

  2. investigating Jun 30, 2025, 03:58 PM UTC

    Users may see their sensor go offline but we expect the data to flow through once we resolve the underlying issue

  3. monitoring Jun 30, 2025, 04:29 PM UTC

    We are monitoring after applying a patch

  4. identified Jun 30, 2025, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 30, 2025, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 30, 2025, 04:33 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 30, 2025, 04:41 PM UTC

    This incident has been resolved.