Aruba User Experience Insight incident

Unable to login: Customers not using Greenlake

Major Resolved View vendor source →

Aruba User Experience Insight experienced a major incident on September 26, 2025 affecting Dashboard, lasting 9h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 02:15 PM UTC
Resolved
Sep 26, 2025, 11:50 PM UTC
Duration
9h 35m
Detected by Pingoru
Sep 26, 2025, 02:15 PM UTC

Affected components

Dashboard

Update timeline

  1. monitoring Sep 26, 2025, 02:15 PM UTC

    There is an ongoing issue with our login system for customers who are not using Greenlake. This is being blocked by our compliance provider and we are working with them to have it resolved as soon as possible.

  2. resolved Sep 26, 2025, 11:50 PM UTC

    This incident has been resolved.