Aruba User Experience Insight incident

Ongoing Issue Confirmation

Minor Resolved View vendor source →

Aruba User Experience Insight experienced a minor incident on June 30, 2025 affecting Dashboard, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 07:29 PM UTC
Resolved
Jun 30, 2025, 09:59 PM UTC
Duration
2h 30m
Detected by Pingoru
Jun 30, 2025, 07:29 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jun 30, 2025, 07:29 PM UTC

    We have identified an issue with the Issue processing pipeline where, some ongoing issues are incorrectly showing as resolved on the dashboard.

  2. identified Jun 30, 2025, 07:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 30, 2025, 08:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2025, 09:59 PM UTC

    The incident processing pipeline was operating at a reduced rate. We identified and resolved the issue, and monitored the pipeline as it returned to normal processing speed. During this period, some incidents may have been temporarily resolved and then re-opened, resulting in additional notifications being sent.