Aruba User Experience Insight incident

Login for non Greenlake users failing

Major Resolved View vendor source →

Aruba User Experience Insight experienced a major incident on February 13, 2026 affecting Dashboard and Website, lasting 6h 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 08:24 AM UTC
Resolved
Feb 13, 2026, 02:51 PM UTC
Duration
6h 26m
Detected by Pingoru
Feb 13, 2026, 08:24 AM UTC

Affected components

DashboardWebsite

Update timeline

  1. identified Feb 13, 2026, 08:24 AM UTC

    We have identified an issue that is preventing users not on Greenlake from logging in to the UXI dashboard.

  2. monitoring Feb 13, 2026, 02:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 13, 2026, 02:51 PM UTC

    This incident has been resolved.