api.video Outage History

Started Oct 07, 2026, 01:05 PM UTC· resolved Oct 07, 2026, 01:31 PM UTC

1. identified Oct 07, 2026, 01:05 PM UTC

   We are currently experiencing a service disruption caused by an incident at our object storage (OVHcloud S3). Impact: Ingest: Unavailable. Video uploads and new encoding jobs cannot be processed at this time. Delivery: Degraded performance. Existing videos remain accessible, but playback may be slower to start or experience intermittent errors. Our team is actively working to minimize the impact. No existing video data has been lost. We recommend pausing upload jobs until ingest is restored. We apologize for the disruption and will post an update within the next 30 minutes or as soon as we have more information.

2. monitoring Oct 07, 2026, 01:22 PM UTC

   OVHcloud S3 storage has recovered, and our services are back online. Video ingest is available again, and delivery performance has returned to normal. We are monitoring closely to make sure everything stays stable. If an upload failed during the incident, please retry it. If you still see issues with uploads or playback, please contact our support team. We'll post a final update once we confirm the incident is fully resolved. For more details, please refer to https://public-cloud.status-ovhcloud.com/incidents/kdqq2smzfd4t

3. resolved Oct 07, 2026, 01:31 PM UTC

   This incident has been resolved.

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Started Jul 20, 2026, 09:32 AM UTC· resolved Jul 21, 2026, 07:33 AM UTC

1. identified Jul 20, 2026, 09:32 AM UTC

   Following the database issue we experienced over the past few hours, we have identified an issue affecting our Analytics feature. Currently, data retrieval is not working, and analytics data cannot be accessed through the dashboard or API. Please note that data collection is still operating normally, and no data has been lost. Our team is actively working to restore full access to analytics data as quickly as possible. We will provide further updates as more information becomes available.

2. resolved Jul 21, 2026, 07:33 AM UTC

   The issue affecting the Analytics database has been resolved, and all Analytics services are now fully operational. Data retrieval through both the dashboard and API has been restored. Thank you for your patience.

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Started Jul 19, 2026, 05:27 PM UTC· resolved Jul 20, 2026, 06:59 AM UTC

1. investigating Jul 19, 2026, 05:27 PM UTC

   We are currently investigating an issue affecting our database that may be impacting service availability and performance for some users since 17h55 CET. Our team is actively working to identify the root cause and restore normal operations as quickly as possible. We will provide updates as more information becomes available.

2. identified Jul 19, 2026, 07:40 PM UTC

   **Update – Ongoing Service Outage** We have identified the underlying cause of the outage and are actively coordinating the recovery efforts. The service remains unavailable while the affected infrastructure recovers and is validated before normal operations can resume. Our team is continuously monitoring the situation and will provide another update as soon as there is meaningful progress. Thank you for your patience and understanding.

3. resolved Jul 20, 2026, 06:59 AM UTC

   The issue affecting our database has been resolved, and all services are operating normally again. The incident was caused by an issue with our database provider, which has since been resolved. We appreciate your patience while we worked with our provider to restore full service. Thank you for your understanding. If you continue to experience any issues, please contact our support team.

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Started Jul 07, 2026, 08:06 AM UTC· resolved Jul 07, 2026, 10:37 AM UTC

1. identified Jul 07, 2026, 08:06 AM UTC

   We are currently experiencing issues with livestream encoding and delivery. We have identified the root cause of the issue. A previous mitigation did not fully address all edge cases, leading to this recurrence. We are deploying an additional fix to resolve the remaining scenarios and restore full service. We will continue to provide updates as they become available.

2. monitoring Jul 07, 2026, 08:28 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 07, 2026, 10:37 AM UTC

   This incident has been resolved.

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Started Jul 06, 2026, 12:35 PM UTC· resolved Jul 06, 2026, 03:07 PM UTC

1. investigating Jul 06, 2026, 12:35 PM UTC

   We are currently investigating an issue affecting livestream encoding and delivery. Broadcasters and viewers may experience interruptions, buffering, or be unable to access live streams. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

2. monitoring Jul 06, 2026, 01:51 PM UTC

   We identified the root cause as an issue affecting the infrastructure responsible for livestream encoding and delivery at 11:15 UTC. The issue has been mitigated, and services have recovered. We are continuing to monitor the platform to ensure stability.

3. resolved Jul 06, 2026, 03:07 PM UTC

   This incident has been resolved.

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Started Jun 09, 2026, 07:48 AM UTC· resolved Jun 09, 2026, 08:54 AM UTC

1. monitoring Jun 09, 2026, 07:48 AM UTC

   A temporary service disruption occurred between 8h53 and 9h22 (CEST) due to an unexpected NGINX security update affecting our web server. The issue has been identified and resolved by our engineering team, and services are operating normally.

2. resolved Jun 09, 2026, 08:54 AM UTC

   This incident has been resolved.

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Started Apr 27, 2026, 08:33 AM UTC· resolved Apr 27, 2026, 09:02 AM UTC

1. identified Apr 27, 2026, 08:33 AM UTC

   Our team identified an issue on April 26th at 20h UTC, that caused a slowdown in the video‑encoding pipeline. A fix has been deployed and the workers are running again, but the backlog of videos still needs to be processed. As a result, some videos may take longer than usual to become available.

2. resolved Apr 27, 2026, 09:02 AM UTC

   The encoding queue has been fully processed and the pipeline is now operating normally. All pending videos have been cleared, and processing times have returned to the standard latency. No further delays are expected at this time.

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Started Apr 13, 2026, 09:36 AM UTC· resolved Apr 13, 2026, 12:03 PM UTC

1. investigating Apr 13, 2026, 09:36 AM UTC

   We are currently investigating an incident affecting our Network, which is causing temporary availability issue.

2. identified Apr 13, 2026, 09:41 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 13, 2026, 09:50 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 13, 2026, 12:03 PM UTC

   A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

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Started Mar 26, 2026, 01:07 PM UTC· resolved Mar 26, 2026, 01:30 PM UTC

1. investigating Mar 26, 2026, 01:07 PM UTC

   We're currently experiencing network issues which may impact some site functionality. An incident has been reported and our team investigating the situation

2. investigating Mar 26, 2026, 01:13 PM UTC

   We are continuing to investigate this issue.

3. resolved Mar 26, 2026, 01:30 PM UTC

   This incident has been resolved.

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Started Mar 23, 2026, 10:13 AM UTC· resolved Mar 23, 2026, 12:21 PM UTC

1. investigating Mar 23, 2026, 10:13 AM UTC

   A significant portion of our service is currently unavailable. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience while we work to restore full functionality.

2. monitoring Mar 23, 2026, 12:10 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 23, 2026, 12:21 PM UTC

   This incident has been resolved. Heavy traffic on our database servers caused access issues to our content delivery servers and affected the dashboard. We sincerely apologize for the outage and any inconvenience this may have caused.

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Started Mar 11, 2026, 07:21 PM UTC· resolved Mar 11, 2026, 08:12 PM UTC

1. investigating Mar 11, 2026, 07:21 PM UTC

   A significant portion of our service is currently unavailable. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience while we work to restore full functionality.

2. resolved Mar 11, 2026, 08:12 PM UTC

   A network-related issue caused DNS resolution failures for some of our internal services, which affected service availability for a significant portion of users during 55 minutes. Our team identified the root cause, resolved the network/DNS issue, and services are now fully restored. We apologize for the disruption and appreciate your patience.

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Started Dec 10, 2025, 10:09 AM UTC· resolved Dec 10, 2025, 10:58 AM UTC

1. investigating Dec 10, 2025, 10:09 AM UTC

   We are currently experiencing a significant slowdown in the processing of our customers' videos. Your content currently being processed may remain stuck in the queue. An internal investigation is underway to identify the cause of this issue. We will update this status as soon as possible.

2. identified Dec 10, 2025, 10:51 AM UTC

   The root cause has been identified, a fix is being deployed

3. resolved Dec 10, 2025, 10:58 AM UTC

   Queue has been treated, service is back to normal. An hypervisor failure was identified has the root cause of the slowdown

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Started Dec 02, 2025, 07:43 AM UTC· resolved Dec 02, 2025, 05:19 PM UTC

1. investigating Dec 02, 2025, 07:43 AM UTC

   Our video encoding pipeline is currently operating at reduced performance due to an internal processing issue. Users may see extended wait times for new video encodes.

2. identified Dec 02, 2025, 08:06 AM UTC

   We have identified an issue affecting a subset of our worker machines, causing reduced processing capacity and creating congestion on the remaining workers. This is resulting in longer-than-usual video encoding times. Our team is actively working on a solution to restore full capacity and improve performance

3. monitoring Dec 02, 2025, 02:16 PM UTC

   We have deployed a fix and restored additional processing capacity. Congestion in the encoding pipeline is now decreasing, and queued videos are progressing through the backlog. Please note that processing times for these previously stuck videos may still be longer than normal until the queue fully clears. Newly uploaded videos are expected to encode normally in most cases, though some minor delays may still occur during recovery. We are continuing to monitor the system closely as performance returns to normal.

4. resolved Dec 02, 2025, 05:19 PM UTC

   This incident has been resolved.

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Started Nov 05, 2025, 07:49 AM UTC· resolved Nov 05, 2025, 08:54 AM UTC

1. investigating Nov 05, 2025, 07:49 AM UTC

   We are currently investigating an issue related to our databases. Services impacted are the dashboard, the video upload, the delivery of private video, the live. Videos already in the CDN remains available.

2. identified Nov 05, 2025, 08:01 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Nov 05, 2025, 08:13 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Nov 05, 2025, 08:30 AM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Nov 05, 2025, 08:30 AM UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring Nov 05, 2025, 08:37 AM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Nov 05, 2025, 08:54 AM UTC

   This incident has been resolved.

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Started Oct 17, 2025, 04:35 PM UTC· resolved Oct 18, 2025, 07:11 PM UTC

1. investigating Oct 17, 2025, 04:35 PM UTC

   Significant network instability on our LiveStream service. You may randomly encounter problems accessing or ingesting your broadcast sources. We are deploying a dedicated team to investigate and fix this situation.

2. investigating Oct 17, 2025, 05:06 PM UTC

   Issue has been located, a fix will be deployed in a few minutes

3. monitoring Oct 17, 2025, 05:17 PM UTC

   A fix has been deployed. Nevertheless the LiveStream service performance remains behind its usual level. The team keeps monitoring the service.

4. resolved Oct 18, 2025, 07:11 PM UTC

   The service has fully recovered. Performances have been optimal since 18:00 UTC.

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Started Sep 30, 2025, 09:13 AM UTC· resolved Sep 30, 2025, 09:32 AM UTC

1. investigating Sep 30, 2025, 09:13 AM UTC

   We are experiencing delay on AI jobs processing (transcript, summarize). An investigation is underway.

2. resolved Sep 30, 2025, 09:32 AM UTC

   The incident has been resolved. Pending tasks are being processed. We apologize for any inconvenience caused.

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Started Sep 02, 2025, 04:33 PM UTC· resolved Sep 02, 2025, 06:21 PM UTC

1. investigating Sep 02, 2025, 04:33 PM UTC

   We are currently experiencing issues on our storage facility. Investigation ongoing Impacted services : - Vod Ingest - Vod delivery

2. monitoring Sep 02, 2025, 06:13 PM UTC

   Issue has been identified a fix is under test. Service is back. we will continue to monitor.

3. resolved Sep 02, 2025, 06:21 PM UTC

   The storage has fully recover. The VOD ingest and delivery service are operational since 18:09 UTC.

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Started Jul 01, 2025, 01:27 PM UTC· resolved Jul 01, 2025, 03:49 PM UTC

1. identified Jul 01, 2025, 01:27 PM UTC

   We are currently experiencing delivery issues with Video On Demand (VOD) services for users located in the United States. The issue is linked to one of our third-party providers in the region. Videos that are not currently cached in our CDN may be unavailable or fail to load, while cached content remains accessible. We are actively working with our provider to resolve the problem and will provide updates as progress is made. We apologize for the inconvenience and appreciate your patience.

2. resolved Jul 01, 2025, 03:49 PM UTC

   This incident has been resolved.

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Started Jun 30, 2025, 10:16 PM UTC· resolved Jul 01, 2025, 07:22 AM UTC

1. investigating Jun 30, 2025, 10:16 PM UTC

   We’re currently investigating an issue affecting one of our partner and as a consequence our delivery service on US Region only. Our team is actively working to identify the cause and implement a fix as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

2. monitoring Jul 01, 2025, 07:22 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 01, 2025, 07:22 AM UTC

   This incident has been resolved.

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Started Jun 27, 2025, 04:00 AM UTC· resolved Jun 27, 2025, 07:32 AM UTC

1. investigating Jun 27, 2025, 07:01 AM UTC

   We’re currently investigating an issue affecting our livestream delivery service. Our team is actively working to identify the cause and implement a fix as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

2. identified Jun 27, 2025, 07:12 AM UTC

   Our team has identified the root cause of the issue affecting our livestream delivery service. We are currently deploying a fix. We’ll continue to provide updates as progress is made.

3. monitoring Jun 27, 2025, 07:14 AM UTC

   The fix has been successfully deployed, and our livestream delivery service is now operating normally. We are currently monitoring the system to ensure continued stability and performance. Thank you for your patience throughout this process.

4. resolved Jun 27, 2025, 07:32 AM UTC

   The issue affecting our livestream delivery service has been fully resolved, and all systems are now operating normally. The root cause was related to a component that encountered unexpected errors, disrupting stream processing. Our engineering team applied a fix and restored normal functionality. We’re continuing to review the incident internally to prevent similar issues in the future. Thanks!

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Started Apr 30, 2025, 10:53 AM UTC· resolved Apr 30, 2025, 11:45 AM UTC

1. investigating Apr 30, 2025, 10:53 AM UTC

   We’re currently investigating an issue affecting our livestream delivery service. Our team is actively working to identify the cause and implement a fix as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

2. identified Apr 30, 2025, 11:15 AM UTC

   We've identified the root cause of the issue. Our infrastructure team deployed a fix at 11:08 UTC, and the livestream delivery service is now operating as expected.

3. resolved Apr 30, 2025, 02:27 PM UTC

   This incident has been resolved.

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Started Apr 24, 2025, 02:33 PM UTC· resolved Apr 24, 2025, 03:16 PM UTC

1. investigating Apr 24, 2025, 02:33 PM UTC

   We are experiencing some issues with the delivery of some videos in the US region. Our team is doing our best to find the root cause of the problem.

2. monitoring Apr 24, 2025, 02:50 PM UTC

   Our team has identified the root cause of the issue and implemented a fix. We're currently monitoring the situation to ensure stability. We'll share more details about the incident as soon as possible.

3. resolved Apr 24, 2025, 03:16 PM UTC

   A misconfiguration on our US-based origin servers was identified, which temporarily blocked access to some video files. The configuration has been corrected at 14:50UTC, and the system is now fully operational. We apologies for the inconvenience.

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Started Apr 11, 2025, 08:00 AM UTC· resolved Apr 11, 2025, 09:16 AM UTC

1. identified Apr 11, 2025, 08:51 AM UTC

   We are currently experiencing a significant degradation of our API due to a third-part provider having issue in different locations. We will provide more details as soon as possible.

2. resolved Apr 11, 2025, 09:16 AM UTC

   Earlier today, api.video experienced a disruption in service due to a network issue affecting our infrastructure provider, Gcore. This began at approximately 10:00 GMT+2 and caused degraded performance and potential unavailability for some users. Gcore identified and resolved the root cause of the issue, and services were fully restored as of 11:09 GMT+2 (services were partially back to normal at 10:38 GMT+2) . We have been monitoring the situation closely and can confirm that the issue is now resolved. We apologize for any inconvenience this may have caused and appreciate your patience. A Root Cause Analysis (RCA) from Gcore will follow in the coming days. If you continue to experience any issues, please don’t hesitate to reach out to our support team. More details about the issue here: https://status.gcore.com Thank you for your understanding.

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Started Mar 05, 2025, 09:30 AM UTC· resolved Mar 05, 2025, 09:45 AM UTC

1. resolved Mar 05, 2025, 10:02 AM UTC

   Incident Summary: Between 09:25 UTC and 09:42 UTC, our API returned 500 errors due to an issue with our messaging cluster. Impact: During this period, API requests failed, potentially disrupting user workflows. Root Cause: The issue was traced to a failure in our messaging cluster, which affected message processing. Resolution: Our team identified the problem and restored messaging service, bringing the API back to normal operations by 09:42 UTC. We apologize for the inconvenience.

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