api.video incident

Slowdown in video processing

Resolved after 49 minutes, affecting Web services, on December 10, 2025.

resolved Dec 10, 2025, 10:58 AM UTC

Queue has been treated, service is back to normal. An hypervisor failure was identified has the root cause of the slowdown

Started
Dec 10, 2025, 10:09 AM UTC
Resolved
Dec 10, 2025, 10:58 AM UTC
Duration
49m
Detected by Pingoru
Dec 10, 2025, 10:09 AM UTC

Affected components

Web services

Update timeline

  1. investigating Dec 10, 2025, 10:09 AM UTC

    We are currently experiencing a significant slowdown in the processing of our customers' videos. Your content currently being processed may remain stuck in the queue. An internal investigation is underway to identify the cause of this issue. We will update this status as soon as possible.

  2. identified Dec 10, 2025, 10:51 AM UTC

    The root cause has been identified, a fix is being deployed

  3. resolved Dec 10, 2025, 10:58 AM UTC

    Queue has been treated, service is back to normal. An hypervisor failure was identified has the root cause of the slowdown

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