Resolved after 43 minutes, affecting Web services and Video On Demand, on April 24, 2025.
A misconfiguration on our US-based origin servers was identified, which temporarily blocked access to some video files. The configuration has been corrected at 14:50UTC, and the system is now fully operational. We apologies for the inconvenience.
Affected components
Update timeline
- investigating Apr 24, 2025, 02:33 PM UTC
We are experiencing some issues with the delivery of some videos in the US region. Our team is doing our best to find the root cause of the problem.
- monitoring Apr 24, 2025, 02:50 PM UTC
Our team has identified the root cause of the issue and implemented a fix. We're currently monitoring the situation to ensure stability. We'll share more details about the incident as soon as possible.
- resolved Apr 24, 2025, 03:16 PM UTC
A misconfiguration on our US-based origin servers was identified, which temporarily blocked access to some video files. The configuration has been corrected at 14:50UTC, and the system is now fully operational. We apologies for the inconvenience.
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