api.video incident

Analytics Issue Identified

Resolved after 22 hours, affecting Web services and User space, on July 20, 2026.

resolved Jul 21, 2026, 07:33 AM UTC

The issue affecting the Analytics database has been resolved, and all Analytics services are now fully operational. Data retrieval through both the dashboard and API has been restored. Thank you for your patience.

Started
Jul 20, 2026, 09:32 AM UTC
Resolved
Jul 21, 2026, 07:33 AM UTC
Duration
22h
Detected by Pingoru
Jul 20, 2026, 09:32 AM UTC

Affected components

Web servicesUser space

Update timeline

  1. identified Jul 20, 2026, 09:32 AM UTC

    Following the database issue we experienced over the past few hours, we have identified an issue affecting our Analytics feature. Currently, data retrieval is not working, and analytics data cannot be accessed through the dashboard or API. Please note that data collection is still operating normally, and no data has been lost. Our team is actively working to restore full access to analytics data as quickly as possible. We will provide further updates as more information becomes available.

  2. resolved Jul 21, 2026, 07:33 AM UTC

    The issue affecting the Analytics database has been resolved, and all Analytics services are now fully operational. Data retrieval through both the dashboard and API has been restored. Thank you for your patience.

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