api.video incident

Major Incident - Dashboard, Live, VoD are impacted

Critical Resolved View vendor source →

api.video experienced a critical incident on November 5, 2025 affecting Web services and Video On Demand and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 07:49 AM UTC
Resolved
Nov 05, 2025, 08:54 AM UTC
Duration
1h 4m
Detected by Pingoru
Nov 05, 2025, 07:49 AM UTC

Affected components

Web servicesVideo On DemandLive Streaming

Update timeline

  1. investigating Nov 05, 2025, 07:49 AM UTC

    We are currently investigating an issue related to our databases. Services impacted are the dashboard, the video upload, the delivery of private video, the live. Videos already in the CDN remains available.

  2. identified Nov 05, 2025, 08:01 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 05, 2025, 08:13 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 05, 2025, 08:30 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 05, 2025, 08:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Nov 05, 2025, 08:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Nov 05, 2025, 08:54 AM UTC

    This incident has been resolved.