Altapay experienced a minor incident on May 21, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 21, 2026, 08:10 AM UTC
Type: Incident Duration: 5 hours and 9 minutes Affected Components: Processing May 21, 08:10:04 GMT+0 - Identified - Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found form Nets/Nexi status page May 21, 08:27:06 GMT+0 - Identified - UPDATED: Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue. **This incident is also affecting Nets issued cards which receive declines as well** Some status can be found form Nets/Nexi status page May 21, 12:48:44 GMT+0 - Monitoring - Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found from Nets/Nexi status page **Please note that this is affecting all operations including payments and refunds for eCom and Card Present transactions on Nets issued cards.** May 21, 13:07:23 GMT+0 - Monitoring - We are starting to see some early indication that Nets is processing transactions again. We are waiting for Nets to confirm that they are fully operational again though! May 21, 13:18:35 GMT+0 - Resolved - This incident experienced at Nets has been resolved.