Altapay Outage History
Altapay is up right nowPingoru has recorded 33 incidents for Altapay: 32 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 5 | 47 of 744 (6%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 5 | 30 of 744 (4%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 3 | 6 of 520 (1%) |
Incidents, newest first
Minor October 22, 2026 Processing issue 1h 9m Processing, Checkout
Started Oct 22, 2026, 04:29 AM UTC· resolved Oct 22, 2026, 05:39 AM UTC
- investigating Oct 22, 2026, 04:29 AM UTC
We are currently investigating issues with our processing platform.
- monitoring Oct 22, 2026, 05:13 AM UTC
We have identified the issue and are currently monitoring
- resolved Oct 22, 2026, 05:39 AM UTC
This incident has been resolved.
Minor October 16, 2026 Investigating delayed merchant payouts with Rapyd 3h 44m (unnamed)
Started Oct 16, 2026, 10:06 AM UTC· resolved Oct 16, 2026, 01:50 PM UTC
- investigating Oct 16, 2026, 10:06 AM UTC
We are currently investigating an issue affecting settlement payouts for a subset of transactions where the acquirer is Rapyd. This is not affecting transactions processed via Nets or Shift4. Our engineering team is actively looking into a communication issue between Rapyd and the downstream acquirer that may be preventing transaction batches from being properly sent and settled. **What this means for you:** * **Processing:** Active store transactions are still completing successfully. * **Payouts:** Pending payouts or settlements routed through Rapyd may be temporarily delayed while we resolve this connection issue. We are treating this with the highest priority and are working closely with the acquiring partner to ensure all affected funds are settled as quickly as possible
- monitoring Oct 16, 2026, 01:31 PM UTC
The issue has been identified and the transactions are now being submitted for clearing
- resolved Oct 16, 2026, 01:50 PM UTC
All transactions have been submitted for clearing. They are expected to be cleared by Rapyd in the nightly clearing task.
Minor October 1, 2026 High decline rate on MobilePay transactions 1h 6m Processing
Started Oct 01, 2026, 01:05 PM UTC· resolved Oct 01, 2026, 02:12 PM UTC
- investigating Oct 01, 2026, 01:05 PM UTC
We are currently observing an unusually high rate of declined MobilePay transactions across our network. Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible. * **Impact:** Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app.
- identified Oct 01, 2026, 01:10 PM UTC
The issue has been identified and MobilePay is working on a correction
- monitoring Oct 01, 2026, 01:54 PM UTC
MobilePay has implemented a fix and we are currently monitoring the situation
- resolved Oct 01, 2026, 02:12 PM UTC
This incident has been resolved.
Major September 4, 2026 Subject: Investigating an issue with elevated "Suspected Fraud" transaction declines 30m Processing
Started Sep 04, 2026, 12:50 PM UTC· resolved Sep 04, 2026, 01:21 PM UTC
- investigating Sep 04, 2026, 12:50 PM UTC
We are currently invOur engineering team is actively investigating an issue causing an unusually high number of transactions to be declined with the status **"Suspected Fraud."** We understand the impact this has on your business, and resolving this is our top priority. Here is what you need to know right now: * **Current Status:** Our technical teams are working directly with our payment processor partners to identify the root cause and deploy a fix. * **Impact:** A higher-than-normal percentage of legitimate transactions may be temporarily blocked by secondary risk filters. * **Recommended Action:** We advise against manually adjusting your fraud prevention settings or lowering your risk thresholds at this time, as this could expose your store to actual fraudulent activity once processing normalizes. We will provide a follow-up update within the next 30 minutes, or as soon as we have a definitive resolution timeline. Thank you for your patience and understanding.estigating this incident.
- monitoring Sep 04, 2026, 01:06 PM UTC
Transactions are again being accepted and are currently monitoring.
- resolved Sep 04, 2026, 01:21 PM UTC
This incident has been resolved by 3rd party.
Minor August 6, 2026 Investigating performance in payment flow 34m Processing
Started Aug 06, 2026, 12:23 PM UTC· resolved Aug 06, 2026, 12:58 PM UTC
- investigating Aug 06, 2026, 12:23 PM UTC
Dear Merchant, Our engineering team is currently investigating a temporary performance issue affecting transaction processing times across our gateway. While transactions are continuing to process, you or your customers may experience delays in transaction confirmation or authorization responses. We are actively analyzing system metrics and working to restore standard performance speeds as quickly as possible. We will provide another update within the next hour, or as soon as we have concrete progress to share. You can also monitor real-time updates on our official status page. We appreciate your patience and apologize for any inconvenience this may cause to your business.
- monitoring Aug 06, 2026, 12:35 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 06, 2026, 12:58 PM UTC
This incident has been resolved.
Minor July 16, 2026 Intermittent Connection Issues 1h 2m Networking
Started Jul 16, 2026, 12:57 PM UTC· resolved Jul 16, 2026, 02:00 PM UTC
- investigating Jul 16, 2026, 12:57 PM UTC
We are currently investigating a network issue causing intermittent connection failures when making API calls. The overall impact is low, affecting only a small subset of requests. Our engineering team is actively working to pinpoint the root cause and resolve the issue. We will provide another update as soon as we have more information.
- resolved Jul 16, 2026, 02:00 PM UTC
Service has recovered to a normal level. Our team will continue monitoring the environment to ensure stability.
Minor July 16, 2026 Rapyd settlement delays 1d
Started Jul 16, 2026, 07:00 AM UTC· resolved Jul 17, 2026, 07:00 AM UTC
- identified Jul 16, 2026, 07:00 AM UTC
AltaPay merchants using **Rapyd** acquiring are experiencing a delay in merchant settlements due to an external systems issue. **Rapyd** reported a temporary systems outage with **Banking Circle** which is the service used to process settlements. Because of this issue, merchant payouts scheduled for **July 16, 2026**, could not be processed. Rapyd has indicated that they expect these delayed payouts to be completed and processed today, **July 17, 2026**. We will share updates if we detect any further expected delays.
- resolved Jul 17, 2026, 07:00 AM UTC
This incident has been resolved.
Minor July 15, 2026 Credit Card Payment Failures on Shopify Embedded App 2h 50m Networking, Processing
Started Jul 15, 2026, 02:17 PM UTC· resolved Jul 15, 2026, 05:07 PM UTC
- investigating Jul 15, 2026, 02:17 PM UTC
Our technical team has identified a problem with the **3D Secure (3DS)** authentication flow within the Shopify embedded application. Because the 3DS verification is not functioning correctly, customers are unable to finalize their payments at checkout. If your store is affected, you can restore credit card processing by temporarily switching from the embedded application to our regular Shopify application. Detailed instructions for setting up and configuring both applications can be found on our [AltaPay Shopify Wiki](https://github.com/AltaPay/plugin-shopify/wiki).
- investigating Jul 15, 2026, 03:07 PM UTC
We continue to investigate the source of the issue. In the meantime, we recommend that you disable the Embedded app, and instead install the regular card payments app You can use the same API credentials and configuration.
- resolved Jul 15, 2026, 05:07 PM UTC
Our technical team traced the issue to a change in firewall configuration. While we have successfully mitigated the problem and confirmed that payment processing is fully functional, we are continuing to investigate the underlying cause of the firewall change to ensure long-term stability and prevent future occurrences.
Major July 15, 2026 Performance Issues with Mastercard 3D Secure (3DS) 3h 6m
Started Jul 15, 2026, 07:00 AM UTC· resolved Jul 15, 2026, 10:07 AM UTC
- identified Jul 15, 2026, 07:00 AM UTC
We are currently receiving reports of issues affecting the **Mastercard 3D Secure (3DS)** authentication service. This external issue may negatively impact your Mastercard transaction processing, leading to increased timeouts or failed authentications. Our team is monitoring the situation.
- monitoring Jul 15, 2026, 09:19 AM UTC
We are now seeing signs of recovery with the **Mastercard 3D Secure (3DS)** service. Mastercard transaction processing is beginning to return to normal, but we continue to monitor the situation.
- resolved Jul 15, 2026, 10:07 AM UTC
The issues affecting the **Mastercard 3D Secure (3DS)** service seem to have been fully resolved. Based on our monitoring the Mastercard transaction processing has returned to normal.
Major July 2, 2026 payment processing 22m Processing
Started Jul 02, 2026, 12:47 PM UTC· resolved Jul 02, 2026, 01:09 PM UTC
- investigating Jul 02, 2026, 12:47 PM UTC
We are currently investigating this incident.
- monitoring Jul 02, 2026, 12:54 PM UTC
There was a short interruption towards one acquirer (Rapyd) however we can see that transactions are being accepted again.
- resolved Jul 02, 2026, 01:09 PM UTC
This incident has been resolved.
Major June 28, 2026 Degraded Performance with Shopify Integration 1h 18m Processing
Started Jun 28, 2026, 05:30 PM UTC· resolved Jun 28, 2026, 06:48 PM UTC
- investigating Jun 28, 2026, 05:30 PM UTC
We have identified high response time with our Shopify Integration. Payments with other eCommerce Platforms or direct API integrations are not affected. We are investigating the issue.
- monitoring Jun 28, 2026, 06:17 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 28, 2026, 06:48 PM UTC
This incident has been resolved.
Major May 21, 2026 Processing Dankort via Nets 5h 8m Processing
Started May 21, 2026, 08:10 AM UTC· resolved May 21, 2026, 01:18 PM UTC
- identified May 21, 2026, 08:10 AM UTC
Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found form Nets/Nexi status page
- identified May 21, 2026, 08:27 AM UTC
UPDATED: Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue. **This incident is also affecting Nets issued cards which receive declines as well** Some status can be found form Nets/Nexi status page
- monitoring May 21, 2026, 12:48 PM UTC
Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found from Nets/Nexi status page **Please note that this is affecting all operations including payments and refunds for eCom and Card Present transactions on Nets issued cards.**
- monitoring May 21, 2026, 01:07 PM UTC
We are starting to see some early indication that Nets is processing transactions again. We are waiting for Nets to confirm that they are fully operational again though!
- resolved May 21, 2026, 01:18 PM UTC
This incident experienced at Nets has been resolved.
Minor May 13, 2026 processing issue 37m Processing
Started May 13, 2026, 11:56 AM UTC· resolved May 13, 2026, 12:34 PM UTC
- investigating May 13, 2026, 11:56 AM UTC
We are currently investigating this incident.
- identified May 13, 2026, 12:12 PM UTC
We are continuing to work on a fix for this incident.
- monitoring May 13, 2026, 12:17 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 13, 2026, 12:34 PM UTC
This incident has been resolved.
Minor May 5, 2026 Processing via Nets 26m Processing
Started May 05, 2026, 10:00 AM UTC· resolved May 05, 2026, 10:27 AM UTC
- investigating May 05, 2026, 10:00 AM UTC
We are currently investigating this incident where the connection to Nets is being rejected. Other acquirers and payment methods are working and the indication points to an issue on Nets side. We continue to troubleshoot from our side
- monitoring May 05, 2026, 10:01 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 05, 2026, 10:27 AM UTC
This incident has been resolved.
Major May 5, 2026 issues processing with payments 4h 8m Processing
Started May 05, 2026, 03:34 AM UTC· resolved May 05, 2026, 07:42 AM UTC
- investigating May 05, 2026, 03:34 AM UTC
We are currently investigating this incident.
- identified May 05, 2026, 04:10 AM UTC
We are continuing to work on a fix for this incident.
- monitoring May 05, 2026, 05:27 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 05, 2026, 07:42 AM UTC
This incident has been resolved.
Minor May 2, 2026 [IDENTIFIED] Reporting Database 1d 12h Search service
Started May 02, 2026, 07:11 PM UTC· resolved May 04, 2026, 08:02 AM UTC
- investigating May 02, 2026, 07:11 PM UTC
An issue with our reporting have been identified. Impact: currently some pages (Reports UI, Orders, Payments, Agreements), and the customReport API are displaying outdated information. Payment processing is working and not affected.
- resolved May 04, 2026, 08:02 AM UTC
This incident has been resolved.
Major April 21, 2026 issue processing payments 25m Overall, Processing
Started Apr 21, 2026, 02:11 PM UTC· resolved Apr 21, 2026, 02:36 PM UTC
- identified Apr 21, 2026, 02:11 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Apr 21, 2026, 02:25 PM UTC
We implemented a fix and are currently monitoring the result.
- monitoring Apr 21, 2026, 02:26 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Apr 21, 2026, 02:36 PM UTC
This incident has been resolved.
Minor April 15, 2026 Checkout – Overall
Started Apr 15, 2026, 09:05 AM UTC· resolved Apr 15, 2026, 09:05 AM UTC
No vendor updates were posted for this incident.
Minor March 31, 2026 Payment processing issue – Overall
Started Mar 31, 2026, 10:56 AM UTC· resolved Mar 31, 2026, 10:56 AM UTC
No vendor updates were posted for this incident.
Minor March 20, 2026 Some transactions are not searchable – Overall
Started Mar 20, 2026, 03:42 PM UTC· resolved Mar 20, 2026, 03:42 PM UTC
No vendor updates were posted for this incident.
Minor March 5, 2026 CheckoutAPI missing callbacks – Overall
Started Mar 05, 2026, 12:02 PM UTC· resolved Mar 05, 2026, 12:02 PM UTC
No vendor updates were posted for this incident.
Minor March 3, 2026 Transactions via Rapyd as an acquirer is not settled – Overall
Started Mar 03, 2026, 11:02 AM UTC· resolved Mar 03, 2026, 11:02 AM UTC
No vendor updates were posted for this incident.
Minor March 2, 2026 3DS / MitId verification issue – Overall
Started Mar 02, 2026, 11:25 AM UTC· resolved Mar 02, 2026, 11:25 AM UTC
No vendor updates were posted for this incident.
Minor February 26, 2026 An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully. – Overall
Started Feb 26, 2026, 08:00 AM UTC· resolved Feb 26, 2026, 08:00 AM UTC
No vendor updates were posted for this incident.
Minor February 25, 2026 [IDENTIFIED] Issues with the Conversion and Orders page – Overall
Started Feb 25, 2026, 03:53 AM UTC· resolved Feb 25, 2026, 03:53 AM UTC
No vendor updates were posted for this incident.