- Detected by Pingoru
- Mar 17, 2026, 02:30 AM UTC
- Resolved
- Mar 17, 2026, 08:08 AM UTC
- Duration
- 5h 38m
Affected: Voice AgentChat AgentZoom AICZoom AIC
Timeline · 8 updates
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investigating Mar 17, 2026, 02:30 AM UTC
We are currently investigating a service degradation affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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investigating Mar 17, 2026, 03:14 AM UTC
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
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investigating Mar 17, 2026, 03:54 AM UTC
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
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investigating Mar 17, 2026, 04:50 AM UTC
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
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identified Mar 17, 2026, 05:18 AM UTC
We have successfully identified the root cause affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Mar 17, 2026, 06:35 AM UTC
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
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monitoring Mar 17, 2026, 07:38 AM UTC
The service degradation affecting Zoom AIC and Zoom Virtual Agent in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Mar 17, 2026, 08:08 AM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 05:37 PM UTC
- Resolved
- Mar 16, 2026, 07:56 PM UTC
- Duration
- 2h 18m
Affected: Real Time Media Streams (RTMS)
Timeline · 5 updates
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investigating Mar 16, 2026, 05:37 PM UTC
We are currently investigating a service degradation with Real Time Media Streams. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Mar 16, 2026, 05:49 PM UTC
We have successfully identified the root cause affecting Real Time Media Streams. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Mar 16, 2026, 06:48 PM UTC
Our team continues to work on a resolution. An update will be provided when more information becomes available. Thank you for your patience.
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monitoring Mar 16, 2026, 07:42 PM UTC
The service degradation affecting Real Time Media Stream has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Mar 16, 2026, 07:56 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 05:13 PM UTC
- Resolved
- Mar 13, 2026, 05:41 PM UTC
- Duration
- 27m
Affected: Voice AgentChat AgentZoom ClipsFile Transfers: File, Video, Pictures, VoiceRecording
Timeline · 4 updates
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investigating Mar 13, 2026, 05:13 PM UTC
We are currently investigating a service degradation affecting any file related operations in Saudi Arabia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Mar 13, 2026, 05:23 PM UTC
We have successfully identified the root cause affecting Zoom Services in Saudi Arabia Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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monitoring Mar 13, 2026, 05:32 PM UTC
The service degradation affecting Zoom Services in Saudi Arabia has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Mar 13, 2026, 05:41 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 03:10 PM UTC
- Resolved
- Mar 12, 2026, 04:13 PM UTC
- Duration
- 1h 2m
Affected: Integrations/Calendar/Plug-In/Add-InZoom AIC
Timeline · 4 updates
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investigating Mar 12, 2026, 03:10 PM UTC
We are currently investigating a service degradation affecting 3rd party integration with Zoom AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Mar 12, 2026, 03:59 PM UTC
We have successfully identified the root cause of service degradation affecting 3rd party integration with Zoom AI Companion. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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monitoring Mar 12, 2026, 04:03 PM UTC
The service degradation affecting 3rd party integration with Zoom AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Mar 12, 2026, 04:13 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 01:14 AM UTC
- Resolved
- Mar 12, 2026, 04:14 AM UTC
- Duration
- 3h
Affected: SMS/MMS (Inbound/Outbound)SMS (Inbound/Outbound)
Timeline · 5 updates
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investigating Mar 12, 2026, 01:14 AM UTC
We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Mar 12, 2026, 01:53 AM UTC
We have identified the issue affecting inbound and outbound SMS delivery. We are working with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Mar 12, 2026, 02:53 AM UTC
We continue to work with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.
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monitoring Mar 12, 2026, 03:58 AM UTC
Our underlying carrier partner has resolved the issue affecting inbound and outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Mar 12, 2026, 04:14 AM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 06:01 AM UTC
- Resolved
- Mar 09, 2026, 06:11 AM UTC
- Duration
- 9m
Affected: Calling (Inbound/Outbound)Voice (Inbound/Outbound)
Timeline · 2 updates
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monitoring Mar 09, 2026, 06:01 AM UTC
On 03/09/2026, Between 01:07 UTC - 01:49 UTC, A subset of users experienced issues with inbound and outbound PSTN one way audio calls in Japan region. Our vendor has resolved the issue and the affected services have been restored.
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resolved Mar 09, 2026, 06:11 AM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 09:16 PM UTC
- Resolved
- Mar 05, 2026, 11:09 PM UTC
- Duration
- 1h 52m
Affected: Zoom Rooms
Timeline · 3 updates
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investigating Mar 05, 2026, 09:16 PM UTC
We are currently investigating a service degradation for a subset of users that is only impacting the offline status for Zoom Rooms in the admin dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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monitoring Mar 05, 2026, 10:16 PM UTC
The service degradation with Offline status for Zoom Rooms in the admin dashboard has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.
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resolved Mar 05, 2026, 11:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 08:43 PM UTC
- Resolved
- Mar 06, 2026, 02:25 PM UTC
- Duration
- 17h 42m
Affected: Zoom Rooms
Timeline · 12 updates
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investigating Mar 05, 2026, 08:43 PM UTC
We are currently investigating an issue where Zoom Rooms are not able to join Microsoft Teams Meetings Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Mar 05, 2026, 09:30 PM UTC
We have successfully identified the root cause where Zoom Rooms are not able to join Microsoft Teams Meetings. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Mar 05, 2026, 10:43 PM UTC
We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
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identified Mar 05, 2026, 11:43 PM UTC
We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
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identified Mar 06, 2026, 12:45 AM UTC
We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
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identified Mar 06, 2026, 01:48 AM UTC
We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
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identified Mar 06, 2026, 03:49 AM UTC
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
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identified Mar 06, 2026, 05:48 AM UTC
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
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identified Mar 06, 2026, 07:53 AM UTC
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
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identified Mar 06, 2026, 11:02 AM UTC
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
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monitoring Mar 06, 2026, 02:14 PM UTC
An issue where Zoom Rooms users are not able to join Microsoft Teams Meetings has been successfully resolved by our vendor. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Mar 06, 2026, 02:25 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 05:12 PM UTC
- Resolved
- Mar 05, 2026, 06:19 PM UTC
- Duration
- 1h 6m
Affected: Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications
Timeline · 3 updates
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investigating Mar 05, 2026, 05:12 PM UTC
A subset of customers globally are observing messages being delayed for delivery. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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monitoring Mar 05, 2026, 06:01 PM UTC
The issue affecting customers messages being delayed for delivery has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Mar 05, 2026, 06:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 02:42 PM UTC
- Resolved
- Mar 05, 2026, 08:45 PM UTC
- Duration
- 6h 3m
Affected: Web PortalZoom Subscriptions
Timeline · 7 updates
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investigating Mar 05, 2026, 02:42 PM UTC
We are currently investigating a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Mar 05, 2026, 03:03 PM UTC
We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Mar 05, 2026, 05:56 PM UTC
We continue to identify a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Mar 05, 2026, 05:56 PM UTC
We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Mar 05, 2026, 08:13 PM UTC
We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. We continue to work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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monitoring Mar 05, 2026, 08:26 PM UTC
The service degradation affecting Zoom Billing and Payments web pages in all the regions has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Mar 05, 2026, 08:45 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 04:41 PM UTC
- Resolved
- Mar 04, 2026, 05:40 PM UTC
- Duration
- 58m
Affected: Marketplace
Timeline · 3 updates
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investigating Mar 04, 2026, 04:41 PM UTC
We are currently investigating a service degradation affecting subset of meeting SDK developers unable to authenticate. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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monitoring Mar 04, 2026, 05:25 PM UTC
The service degradation affecting subset of meeting SDK developers has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Mar 04, 2026, 05:40 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 01:20 AM UTC
- Resolved
- Mar 03, 2026, 02:05 AM UTC
- Duration
- 44m
Affected: Zoom Dashboard & ReportingVoicemail/Recording/Call Log
Timeline · 3 updates
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monitoring Mar 03, 2026, 01:20 AM UTC
On 03/03/2026, Between 00:00 UTC to 00:30 UTC, Subset of users may have experienced issues with Zoom Phone Voicemail/Recording/Call Log and Live meeting dashboard . This incident has been mitigated and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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monitoring Mar 03, 2026, 01:41 AM UTC
This incident has been resolved.
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resolved Mar 03, 2026, 02:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2026, 03:52 AM UTC
- Resolved
- Feb 27, 2026, 05:26 PM UTC
- Duration
- 13h 34m
Affected: Zoom Dashboard & Reporting
Timeline · 8 updates
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investigating Feb 27, 2026, 03:52 AM UTC
We are currently investigating a service degradation affecting generate or download report from Zoom Dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Feb 27, 2026, 04:08 AM UTC
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Feb 27, 2026, 05:02 AM UTC
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Feb 27, 2026, 07:48 AM UTC
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Feb 27, 2026, 11:39 AM UTC
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Feb 27, 2026, 03:38 PM UTC
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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monitoring Feb 27, 2026, 04:07 PM UTC
The issue affecting generating and downloading report from Zoom Dashboard has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Feb 27, 2026, 05:26 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 05:20 PM UTC
- Resolved
- Feb 27, 2026, 05:24 PM UTC
- Duration
- 1d
Affected: Zoom RoomsMailMarketplaceFile Transfers: File, Video, Pictures, VoiceZoom Workspace ReservationZoom DocsZoom NotesZoom WhiteboardZoom Hub
Timeline · 14 updates
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investigating Feb 26, 2026, 05:20 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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investigating Feb 26, 2026, 05:28 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team continue to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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investigating Feb 26, 2026, 06:17 PM UTC
We are continuing to investigate this issue.
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investigating Feb 26, 2026, 06:26 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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investigating Feb 26, 2026, 08:43 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes Our team continues to diligently work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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investigating Feb 26, 2026, 10:04 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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investigating Feb 26, 2026, 11:54 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
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investigating Feb 27, 2026, 01:29 AM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
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investigating Feb 27, 2026, 03:41 AM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
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investigating Feb 27, 2026, 07:47 AM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
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investigating Feb 27, 2026, 11:35 AM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
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investigating Feb 27, 2026, 03:39 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
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monitoring Feb 27, 2026, 04:04 PM UTC
The issue that was causing search delays for customers across Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Feb 27, 2026, 05:24 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 04:20 PM UTC
- Resolved
- Feb 27, 2026, 10:22 AM UTC
- Duration
- 18h 1m
Affected: Zoom Revenue AcceleratorTranscription
Timeline · 12 updates
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investigating Feb 26, 2026, 04:20 PM UTC
We are investigating the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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investigating Feb 26, 2026, 04:42 PM UTC
We are continuing to investigate this issue.
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identified Feb 26, 2026, 05:51 PM UTC
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
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identified Feb 26, 2026, 05:57 PM UTC
We continue to identify the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
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identified Feb 26, 2026, 07:22 PM UTC
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. We will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Feb 26, 2026, 09:43 PM UTC
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
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identified Feb 26, 2026, 11:52 PM UTC
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
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identified Feb 27, 2026, 01:35 AM UTC
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
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identified Feb 27, 2026, 03:35 AM UTC
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
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identified Feb 27, 2026, 05:35 AM UTC
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
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monitoring Feb 27, 2026, 08:02 AM UTC
The service degradation affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Feb 27, 2026, 10:22 AM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 07:09 PM UTC
- Resolved
- Feb 25, 2026, 07:19 PM UTC
- Duration
- 9m
Affected: Voice (Inbound/Outbound)
Timeline · 2 updates
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monitoring Feb 25, 2026, 07:09 PM UTC
On 2/25/2026 between 18:15 UTC to 18:35 UTC Zoom Contact Center experienced call drops in the North America region. The issue has been resolved and will continue to monitor. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Feb 25, 2026, 07:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 03:00 PM UTC
- Resolved
- Feb 25, 2026, 08:06 PM UTC
- Duration
- 5h 6m
Affected: Voice Agent
Timeline · 7 updates
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investigating Feb 25, 2026, 03:00 PM UTC
We are currently investigating a service degradation affecting Zoom virtual agent. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Feb 25, 2026, 03:43 PM UTC
We have identified the issue affecting Zoom virtual agent. We are working with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Feb 25, 2026, 04:42 PM UTC
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Feb 25, 2026, 05:50 PM UTC
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
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identified Feb 25, 2026, 07:39 PM UTC
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
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monitoring Feb 25, 2026, 07:53 PM UTC
Our vendor has successfully resolved the issue affecting Zoom virtual agent. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.
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resolved Feb 25, 2026, 08:06 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 06:31 PM UTC
- Resolved
- Feb 20, 2026, 08:02 PM UTC
- Duration
- 1h 31m
Affected: Zoom MeetingsCalling (Inbound/Outbound)Zoom Conference Room Connector
Timeline · 5 updates
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investigating Feb 20, 2026, 06:31 PM UTC
We are currently investigating a service degradation affecting Zoom Services in Sao Paulo. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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investigating Feb 20, 2026, 06:36 PM UTC
We are currently investigating a service degradation affecting Zoom Services in Soa Paulo. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Feb 20, 2026, 07:10 PM UTC
We have successfully identified the root cause affecting Zoom Services in Sao Paulo. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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monitoring Feb 20, 2026, 07:46 PM UTC
The service degradation affecting Zoom Services in Sao Paulo has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Feb 20, 2026, 08:02 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Feb 16, 2026, 10:02 PM UTC
- Resolved
- Feb 16, 2026, 10:41 PM UTC
- Duration
- 38m
Affected: Zoom AIC
Timeline · 3 updates
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identified Feb 16, 2026, 10:02 PM UTC
We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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monitoring Feb 16, 2026, 10:30 PM UTC
Our third party vendor has successfully resolved the issue which affected AIC Web Search for a subset of users in the US Region. We will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.
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resolved Feb 16, 2026, 10:41 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 09:46 PM UTC
- Resolved
- Feb 13, 2026, 09:51 PM UTC
- Duration
- 4m
Affected: Voice Agent
Timeline · 2 updates
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monitoring Feb 13, 2026, 09:46 PM UTC
On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Feb 13, 2026, 09:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 11:49 PM UTC
- Resolved
- Feb 12, 2026, 12:24 AM UTC
- Duration
- 34m
Affected: SMS/MMS (Inbound/Outbound)SMS/MMS (Inbound/Outbound)SMS (Send meeting invite via SMS)
Timeline · 2 updates
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monitoring Feb 11, 2026, 11:49 PM UTC
Between 02/11/2026 23:07 UTC and 23:15 UTC, a subset of users may have experienced issues with SMS Delivery from a subset of Twilio Long Codes to AT&T in US and Canada Region. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Feb 12, 2026, 12:24 AM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 07:50 PM UTC
- Resolved
- Feb 10, 2026, 07:56 PM UTC
- Duration
- 5m
Affected: Download Center & ClientsWeb Portal
Timeline · 2 updates
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monitoring Feb 10, 2026, 07:50 PM UTC
On 2/10/2026, between 15:13 UTC and 18:25 UTC on February 10, 2026, a subset of users routing through Cleveland, Ohio experienced connectivity errors caused by network timeouts. A fix has been implemented, and all traffic has returned to normal levels.
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resolved Feb 10, 2026, 07:56 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 01:53 PM UTC
- Resolved
- Feb 10, 2026, 07:08 PM UTC
- Duration
- 5h 14m
Affected: Clinical Notes
Timeline · 8 updates
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investigating Feb 10, 2026, 01:53 PM UTC
We are currently investigating a service degradation affecting Clinical notes impacting a subset of users.
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identified Feb 10, 2026, 02:07 PM UTC
We have identified the issue causing service degradation affecting Clinical Notes. We are working with the vendor and will provide updates as we have them.
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identified Feb 10, 2026, 03:07 PM UTC
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
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identified Feb 10, 2026, 04:07 PM UTC
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
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identified Feb 10, 2026, 05:12 PM UTC
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
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identified Feb 10, 2026, 06:12 PM UTC
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
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monitoring Feb 10, 2026, 06:56 PM UTC
The service degradation with Clinical Notes has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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resolved Feb 10, 2026, 07:08 PM UTC
This incident has been resolved and the affected services have been restored.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 10:58 AM UTC
- Resolved
- Feb 09, 2026, 12:50 PM UTC
- Duration
- 1h 52m
Affected: Zoom Docs
Timeline · 3 updates
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investigating Feb 09, 2026, 10:58 AM UTC
A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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identified Feb 09, 2026, 11:13 AM UTC
We have successfully identified the root cause for a subset of users experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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resolved Feb 09, 2026, 12:50 PM UTC
After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 09:09 AM UTC
- Resolved
- Feb 05, 2026, 09:30 AM UTC
- Duration
- 21m
Affected: Microsoft OneDrive for Organizations
Timeline · 3 updates
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monitoring Feb 05, 2026, 09:09 AM UTC
On 02/05/2026, Between 06:05 AM UTC to 08:30 AM UTC, Subset of users may have experienced issues with Microsoft OneDrive for Organizations App. This incident has been resolved and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.
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monitoring Feb 05, 2026, 09:30 AM UTC
Our team will continue to monitor the situation closely and keep you informed of any further developments. Please note that Zoom Virtual Agent remained fully operational and was not impacted at any point during this event.
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resolved Feb 05, 2026, 09:30 AM UTC
This incident has been resolved.
Read the full incident report →
