Zoom incident

Service Degradation Affecting Email in Zoom Contact Center Services in North America

Notice Resolved View vendor source →

Zoom experienced a notice incident on September 4, 2026 affecting Zoom Contact Center and Email (Inbound/Outbound), lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 05:46 PM UTC
Resolved
Sep 04, 2026, 05:55 PM UTC
Duration
9m
Detected by Pingoru
Sep 04, 2026, 05:46 PM UTC

Affected components

Zoom Contact CenterEmail (Inbound/Outbound)

Update timeline

  1. monitoring Sep 04, 2026, 05:46 PM UTC

    On 09/04/2026, Between 15:15 UTC to 16:10 UTC, A subset of users may have experienced issues with Email in Zoom Contact Center. This incident has been resolved and the affected services have been restored.

  2. resolved Sep 04, 2026, 05:55 PM UTC

    This incident has been resolved.