Zoom incident
Service Degradation Affecting Zoom Contact Center Billing and Reporting Service in EU
Zoom experienced a minor incident on August 31, 2026 affecting Zoom Dashboard & Reporting, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 04:18 AM UTC
We are currently investigating a service degradation affecting users using Zoom Contact Center Billing and Reporting Service in EU. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified Aug 31, 2026, 04:21 AM UTC
We have successfully identified the root cause of issue affecting users using Zoom Contact Center Billing and Reporting Service in EU. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring Aug 31, 2026, 05:38 AM UTC
The issue affecting users using Zoom Contact Center Billing and Reporting Service in EU has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Aug 31, 2026, 05:51 AM UTC
This incident has been resolved and the affected services have been restored.