Zoom incident
Service Degradation Affecting Customer Using Polycom Devices Going Offline
Zoom is currently experiencing a minor incident affecting Devices (Softphones/Deskphones), which began 12d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 05:45 PM UTC
We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating Sep 25, 2026, 07:11 PM UTC
We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.
- identified Sep 25, 2026, 08:20 PM UTC
The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified. We will keep you informed with timely updates as progress is made.
- identified Sep 25, 2026, 10:31 PM UTC
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Sep 26, 2026, 01:31 AM UTC
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Sep 26, 2026, 05:32 AM UTC
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Sep 26, 2026, 01:51 PM UTC
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Sep 26, 2026, 08:01 PM UTC
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Sep 27, 2026, 04:01 AM UTC
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Sep 27, 2026, 10:44 AM UTC
A significant number of Polycom devices are back online, and service has been restored for the majority of affected users. We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline. We will continue to monitor the service closely and provide further updates as progress is made. Thank you for your patience and understanding.
- identified Sep 28, 2026, 01:19 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Sep 29, 2026, 01:22 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Sep 30, 2026, 01:30 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Oct 01, 2026, 01:33 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Oct 02, 2026, 01:31 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Oct 03, 2026, 01:31 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Oct 04, 2026, 01:28 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Oct 05, 2026, 01:32 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Oct 06, 2026, 01:31 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Oct 07, 2026, 03:02 AM UTC
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.