Zoom incident

Service Degradation Affecting Zoom Phone Audio in Japan

Zoom experienced a notice incident on September 4, 2026 affecting Zoom Phone, lasting 12m. The incident has been resolved; the full update timeline is below.

Started: Sep 04, 2026, 05:23 AM UTC
Resolved: Sep 04, 2026, 05:35 AM UTC
Duration: 12m
Detected by Pingoru: Sep 04, 2026, 05:23 AM UTC

Affected components

Zoom Phone

Update timeline

monitoring Sep 04, 2026, 05:23 AM UTC

On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor. Our team will continue to monitor the situation closely and keep you informed of any further developments.
resolved Sep 04, 2026, 05:35 AM UTC

This incident has been resolved and the affected services have been restored.