Zoom incident
Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
Zoom experienced a minor incident on September 21, 2026 affecting Chat Agent and AI Expert Assist, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 21, 2026, 03:45 PM UTC
We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring Sep 21, 2026, 04:20 PM UTC
The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Sep 21, 2026, 04:33 PM UTC
This incident has been resolved and the affected services have been restored.