Zoom incident

Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region

Notice Resolved View vendor source →

Zoom experienced a notice incident on September 3, 2026 affecting Zoom Phone and Zoom Contact Center, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 01:42 PM UTC
Resolved
Sep 03, 2026, 02:00 PM UTC
Duration
18m
Detected by Pingoru
Sep 03, 2026, 01:42 PM UTC

Affected components

Zoom PhoneZoom Contact Center

Update timeline

  1. monitoring Sep 03, 2026, 01:42 PM UTC

    On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  2. resolved Sep 03, 2026, 02:00 PM UTC

    This incident has been resolved and the affected services have been restored.