Elevated Error Rates
Timeline · 1 update
- resolved Apr 22, 2026, 02:47 PM UTC
Some customers may be experienced elevated API error rates. We have resolved the issue and are continuing to monitor the Zep service.
Zep Software Outage History
Zep Software is up right nowZep Software had 18 outages in the last 2 years totaling 26h 31m of downtime — averaging 0.7 incidents per month.
There were 18 Zep Software outages since August 1, 2025 totaling 26h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Elevated error rates on retrieval
Affected: API
Timeline · 2 updates
- investigating Apr 08, 2026, 04:16 PM UTC
We are currently investigating this issue.
- resolved Apr 09, 2026, 01:25 AM UTC
Resolved and monitoring.
Elevated API Error Rates
Timeline · 1 update
- resolved Mar 31, 2026, 06:34 PM UTC
Elevated API error rates for some operations occurred over a 3 minute period. We've identified the issue and resolved it. We continue to monitor the service for stability.
Service outage
Affected: APIWeb App
Timeline · 3 updates
- investigating Mar 23, 2026, 09:27 PM UTC
We are currently investigating this issue.
- monitoring Mar 23, 2026, 09:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 03:45 AM UTC
This incident has been resolved.
High API Error Rates
Affected: API
Timeline · 4 updates
- investigating Mar 23, 2026, 02:41 AM UTC
We're investigating elevated API error rates.
- investigating Mar 23, 2026, 03:00 AM UTC
We have identified the issue and implementing mitigations.
- monitoring Mar 23, 2026, 03:00 AM UTC
Mitigated. We're monitoring.
- resolved Mar 23, 2026, 03:40 AM UTC
Service is nominal. We're closing this issue.
Elevated API error rate
Affected: API
Timeline · 2 updates
- investigating Feb 25, 2026, 09:52 PM UTC
We are currently investigating this issue.
- resolved Feb 25, 2026, 10:02 PM UTC
This incident has been resolved.
Elevated API errors
Affected: API
Timeline · 3 updates
- investigating Feb 16, 2026, 04:52 PM UTC
We are currently investigating this issue.
- monitoring Feb 16, 2026, 05:22 PM UTC
A fix has been deployed and error rates have dropped to nominal. We'll continue monitoring the service for the next while.
- resolved Feb 16, 2026, 05:27 PM UTC
This incident has been resolved.
Elevated latency and error rates
Affected: APIWeb App
Timeline · 2 updates
- investigating Feb 10, 2026, 05:51 PM UTC
We are currently investigating this issue.
- resolved Feb 10, 2026, 09:00 PM UTC
This incident has been resolved.
Webapp elevated error rate
Affected: Web App
Timeline · 3 updates
- investigating Feb 09, 2026, 10:08 PM UTC
We are currently investigating this issue.
- identified Feb 09, 2026, 10:09 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 09, 2026, 10:26 PM UTC
This incident has been resolved.
Episode processing delayed
Affected: Episode Processing
Timeline · 3 updates
- identified Feb 02, 2026, 03:22 PM UTC
Some customers may be experiencing delayed episode ingestion. We’ve identified the issue and are working on a fix.
- monitoring Feb 02, 2026, 03:55 PM UTC
The issue has been fixed. Queues are draining and they may take an hour or two to clear. We're continuing to monitor.
- resolved Feb 02, 2026, 07:31 PM UTC
We've caught up on ingestion queues. This issue has been resolved.
Zep Retrieval Impacted by Upstream Provider Outage
Timeline · 1 update
- resolved Jan 29, 2026, 03:46 AM UTC
UPDATE: This incident has been resolved. Zep context retrieval is currently impacted by an outage at our upstream search provider. We are in contact with the provider and they're rolling out a fix to address the outage.
Latency spikes on episode ingestion endpoints
Affected: API
Timeline · 2 updates
- identified Dec 17, 2025, 05:32 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 17, 2025, 05:47 PM UTC
This incident has been resolved.
Degraded performance on search endpoints
Affected: API
Timeline · 2 updates
- investigating Dec 15, 2025, 03:47 PM UTC
We're currently experiencing sporadic latency spikes on our retrieval endpoints. We're working with an upstream provider to mitigate this issue.
- resolved Dec 15, 2025, 06:31 PM UTC
This incident has been resolved.
We're aware of an elevated error rate on adding messages and business data, and are investigating
Affected: API
Timeline · 2 updates
- investigating Oct 30, 2025, 05:55 PM UTC
We are currently investigating this issue.
- resolved Oct 30, 2025, 06:05 PM UTC
This incident has been resolved.
Frontend app outage
Affected: Web App
Timeline · 3 updates
- identified Oct 08, 2025, 09:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 08, 2025, 09:47 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 08, 2025, 09:47 PM UTC
This incident has been resolved.
Elevated error rate
Affected: API
Timeline · 2 updates
- identified Oct 02, 2025, 03:24 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 02, 2025, 04:11 PM UTC
This incident has been resolved.
Elevated error rates
Affected: API
Timeline · 2 updates
- investigating Sep 16, 2025, 01:55 AM UTC
We are currently investigating this issue.
- resolved Sep 16, 2025, 02:08 AM UTC
This incident has been resolved.
Disruption to memory.add and graph.add operations
Affected: API
Timeline · 1 update
- resolved Aug 05, 2025, 09:13 PM UTC
We experienced a temporary disruption to our memory service due to a database schema migration. Customers may have encountered errors when adding messages and graph data to Zep. The issue has been resolved and all data sent to Zep has been processed successfully.