Zep Software incident

Disruption to memory.add and graph.add operations

Notice Resolved View vendor source →

Zep Software experienced a notice incident on August 5, 2025 affecting API, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 09:13 PM UTC
Resolved
Aug 05, 2025, 09:13 PM UTC
Duration
—
Detected by Pingoru
Aug 05, 2025, 09:13 PM UTC

Affected components

API

Update timeline

  1. resolved Aug 05, 2025, 09:13 PM UTC

    We experienced a temporary disruption to our memory service due to a database schema migration. Customers may have encountered errors when adding messages and graph data to Zep. The issue has been resolved and all data sent to Zep has been processed successfully.