Yotpo Outage History

There were 10 Yotpo outages since February 11, 2026 totaling 10h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.yotpo.com

Major April 23, 2026

Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”)

Detected by Pingoru: Apr 23, 2026, 09:30 AM UTC
Resolved: Apr 23, 2026, 11:15 AM UTC
Duration: 1h 44m

Affected: AdminAdmin

Timeline · 3 updates

investigating Apr 23, 2026, 09:30 AM UTC

We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.
monitoring Apr 23, 2026, 09:45 AM UTC

A fix has been applied, and we are currently monitoring the results.
resolved Apr 23, 2026, 11:15 AM UTC

The issue has been fully resolved, and login is now working properly.

Read the full incident report →

Minor April 14, 2026

Customers tab on the Loyalty admin does not show any data

Detected by Pingoru: Apr 14, 2026, 03:11 PM UTC
Resolved: Apr 14, 2026, 07:00 PM UTC
Duration: 3h 49m

Affected: API

Timeline · 3 updates

investigating Apr 14, 2026, 03:11 PM UTC

Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.
identified Apr 14, 2026, 04:56 PM UTC

The issue has been identified and a fix is being implemented.
resolved Apr 14, 2026, 07:00 PM UTC

End Time 20:25 CET The issue has been resolved. Thank you for your patience!

Read the full incident report →

Notice April 13, 2026

Yotpo Service Disruption

Detected by Pingoru: Apr 13, 2026, 08:00 PM UTC
Resolved: Apr 13, 2026, 08:00 PM UTC
Duration: —

Timeline · 1 update

resolved Apr 15, 2026, 03:22 PM UTC

Overall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April 8, 2026, 09:00 AM UTC Business Impact: Email Delivery: A portion of the scheduled review request emails were not sent as intended. Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions. Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident. Mitigation Efforts and Next Steps: Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links. Note: Some users may receive a duplicate email as a result of this necessary correction. Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. The Yotpo Team

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Major April 8, 2026

Some users may experience login issues and be redirected to an error page

Detected by Pingoru: Apr 08, 2026, 10:04 PM UTC
Resolved: Apr 08, 2026, 11:57 PM UTC
Duration: 1h 52m

Affected: Admin

Timeline · 4 updates

investigating Apr 08, 2026, 10:04 PM UTC

We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team
identified Apr 08, 2026, 11:30 PM UTC

The root cause has been identified, and our team is currently working on implementing a fix.
monitoring Apr 08, 2026, 11:38 PM UTC

The fix has been successfully implemented, and we are actively monitoring the results.
resolved Apr 08, 2026, 11:57 PM UTC

Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

Read the full incident report →

Major March 18, 2026

Yotpo Service Disruption notice

Detected by Pingoru: Mar 18, 2026, 12:02 PM UTC
Resolved: Mar 18, 2026, 12:42 PM UTC
Duration: 39m

Affected: APIWidgets (Pop-up, Rewards Page)

Timeline · 3 updates

investigating Mar 18, 2026, 12:02 PM UTC

We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
monitoring Mar 18, 2026, 12:39 PM UTC

The incident has been fully resolved, and redemptions are now working as expected
resolved Mar 18, 2026, 12:42 PM UTC

The incident has been fully resolved, and redemptions are now working as expected

Read the full incident report →

Minor March 17, 2026

Switching between stores might not be available.

Detected by Pingoru: Mar 17, 2026, 11:51 AM UTC
Resolved: Mar 17, 2026, 12:17 PM UTC
Duration: 26m

Affected: Yotpo Admin

Timeline · 5 updates

investigating Mar 17, 2026, 11:51 AM UTC

Using the store switcher to move to another store might currently not be available.
investigating Mar 17, 2026, 11:52 AM UTC

We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
identified Mar 17, 2026, 11:53 AM UTC

Our engineering team have identified the underlying issue and are currently working on a fix.
monitoring Mar 17, 2026, 12:17 PM UTC

A fix is implemented and we're currently monitoring the behaviour.
resolved Mar 17, 2026, 12:17 PM UTC

The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

Read the full incident report →

Major March 12, 2026

Yotpo L&R - APIs outage

Detected by Pingoru: Mar 12, 2026, 11:31 AM UTC
Resolved: Mar 12, 2026, 12:07 PM UTC
Duration: 36m

Affected: AdminAPI

Timeline · 4 updates

investigating Mar 12, 2026, 11:31 AM UTC

We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC
investigating Mar 12, 2026, 11:32 AM UTC

Update on the affected components.
monitoring Mar 12, 2026, 12:02 PM UTC

The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC
resolved Mar 12, 2026, 12:07 PM UTC

The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.

Read the full incident report →

Major March 12, 2026

Yotpo admin may not be loading properly (Moderation, General settings, etc.)

Detected by Pingoru: Mar 12, 2026, 08:29 AM UTC
Resolved: Mar 12, 2026, 08:57 AM UTC
Duration: 28m

Affected: Admin

Timeline · 4 updates

investigating Mar 12, 2026, 08:29 AM UTC

We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team
investigating Mar 12, 2026, 08:29 AM UTC

We are currently investigating the issue.
identified Mar 12, 2026, 08:57 AM UTC

The issue has been identified and a fix is being implemented.
resolved Mar 12, 2026, 08:57 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Delay with processing orders

Detected by Pingoru: Mar 11, 2026, 12:50 PM UTC
Resolved: Mar 11, 2026, 01:02 PM UTC
Duration: 12m

Affected: API

Timeline · 2 updates

investigating Mar 11, 2026, 12:50 PM UTC

We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
resolved Mar 11, 2026, 01:02 PM UTC

The incident has been resolved, and order processing is back to normal

Read the full incident report →

Major February 11, 2026

Access to the Review requests dashboard might currently not be available.

Detected by Pingoru: Feb 11, 2026, 11:03 AM UTC
Resolved: Feb 11, 2026, 11:45 AM UTC
Duration: 41m

Affected: Admin

Timeline · 4 updates

investigating Feb 11, 2026, 11:03 AM UTC

Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
identified Feb 11, 2026, 11:05 AM UTC

Our engineering team have identified the underlying issue and are currently working on a fix.
monitoring Feb 11, 2026, 11:42 AM UTC

A fix is implemented and we're currently monitoring the behaviour.
resolved Feb 11, 2026, 11:45 AM UTC

The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

Read the full incident report →

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