Yotpo Outage History
Yotpo is up right nowPingoru has recorded 50 incidents for Yotpo: 26 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 8 of 720 (1%) |
| May 2026 | 3 | 11 of 744 (2%) |
| June 2026 | 3 | 36 of 720 (5%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Major September 24, 2026 Loyalty Home Page Currently experiencing loading issues 3m Admin
Started Sep 24, 2026, 09:06 AM UTC· resolved Sep 24, 2026, 09:10 AM UTC
- investigating Sep 24, 2026, 09:06 AM UTC
Start Time: 9:45 AM UTC The Loyalty Home Page is currently experiencing issues that may prevent it from loading correctly. You may see an error message such as, “Looks like something’s gone wrong.” Our R&D team is currently investigating the issue. We’ll post further updates here as soon as we have more information. We apologize for any inconvenience this may cause. If you have any questions or concerns, please feel free to reach out to us via live chat. The Yotpo Support Team
- resolved Sep 24, 2026, 09:10 AM UTC
Resolved at: 10:09 AM UTC The issue affecting the Loyalty Home Page has now been resolved, and the page is loading normally. Thank you for your patience and understanding while our R&D team worked to resolve the issue. If you continue to experience any problems, please reach out to us via live chat. The Yotpo Support Team
Major July 10, 2026 Loyalty service degradation 1h Admin, API
Started Jul 10, 2026, 05:31 PM UTC· resolved Jul 10, 2026, 06:32 PM UTC
- identified Jul 10, 2026, 05:31 PM UTC
We are aware of degraded performance affecting Yotpo Loyalty and are actively working on it. We have identified the cause: our systems are affected by an ongoing incident at LaunchDarkly, a third-party service we use for feature configuration. You can follow their status here: https://status.launchdarkly.com/ Timeline (UTC) 16:16 UTC — LaunchDarkly began investigating flag evaluation errors and UI availability issues 16:26 UTC — LaunchDarkly identified the issue and began implementing a fix 17:10 UTC — LaunchDarkly confirmed their web application was unavailable and that flag delivery evaluations had an elevated failure rate 17:12 UTC — LaunchDarkly identified the root cause and is implementing a fix Current impact Delays in loyalty data processing (orders, customers, and related sync flows) Intermittent API failures (degraded performance, not a full outage) Some users may be unable to access the Loyalty admin and are redirected to the Yotpo account lobby Data safety: We do not expect permanent data loss on the Yotpo side. However, any failed order or customer processing API calls will need to be retried once service is restored. Shopify webhook deliveries that fail during this window should also be retried automatically by Shopify. Our engineering team is monitoring the situation and will post an update when we have more information or when service is restored.
- resolved Jul 10, 2026, 06:32 PM UTC
The incident affecting Yotpo Loyalty has been resolved as of 18:10 UTC. All systems are operating normally. We apologize for any inconvenience. If you continue to experience issues, please contact Yotpo Support.
Major July 9, 2026 Yotpo Service Disruption notice 46m Admin
Started Jul 09, 2026, 11:11 AM UTC· resolved Jul 09, 2026, 11:58 AM UTC
- investigating Jul 09, 2026, 11:11 AM UTC
We are investigating an interruption in the Moderation service, causing an error when trying to access the Moderation Page. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
- monitoring Jul 09, 2026, 11:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 11:58 AM UTC
This incident has been resolved.
Major July 7, 2026 Moderation Page Unavailable 14m Admin
Started Jul 07, 2026, 02:02 PM UTC· resolved Jul 07, 2026, 02:17 PM UTC
- investigating Jul 07, 2026, 02:02 PM UTC
We are aware of an issue preventing the Moderation page from loading in the Yotpo platform. Our team is actively investigating. Review collection and publishing are not affected.
- resolved Jul 07, 2026, 02:17 PM UTC
The issue affecting the Moderation page has been resolved. All moderation functionality is operating normally. We apologize for the inconvenience.
Major June 30, 2026 Points Not Awarded for Segment-Restricted Earning Rules 36m API
Started Jun 30, 2026, 11:30 AM UTC· resolved Jun 30, 2026, 12:07 PM UTC
- identified Jun 30, 2026, 11:30 AM UTC
We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected. Start time: 10:30 UTC (30 June 2026) Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
- resolved Jun 30, 2026, 12:07 PM UTC
The incident has been resolved. Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly. End time: 12:00 UTC If you continue to experience any issues, please don't hesitate to contact our Support team through chat.
Major June 29, 2026 Degradation in points and redemption reminder alerts 1d 6h API
Started Jun 29, 2026, 09:34 AM UTC· resolved Jun 30, 2026, 04:26 PM UTC
- investigating Jun 29, 2026, 09:34 AM UTC
We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026. Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
- monitoring Jun 29, 2026, 04:47 PM UTC
A fix has been implemented, and we are now monitoring the next batch of events as they are processed. If the issue is resolved, we will start working on the backfill process for the affected events. We will provide another update as soon as we have more information.
- resolved Jun 30, 2026, 04:26 PM UTC
The issue was resolved yesterday, and we have confirmed that the fix is working as expected. Today, June 30, we retriggered all events that were missed and affected by the incident. If you have any questions, please contact our Support team via chat.
Major June 3, 2026 Failures in point redemptions creations 4h 43m API
Started Jun 03, 2026, 02:12 PM UTC· resolved Jun 03, 2026, 06:56 PM UTC
- investigating Jun 03, 2026, 02:12 PM UTC
Around 16:05 Israel time, we started to see failures in point redemption creations. Customers might experience issues in redeeming points.
- monitoring Jun 03, 2026, 03:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 03, 2026, 03:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2026, 06:56 PM UTC
This incident has been resolved.
Minor May 18, 2026 Yotpo L&R - Shopify checkout widget is not loading 3h 17m Admin, API, Widgets (Pop-up, Rewards Page), Database
Started May 18, 2026, 02:53 AM UTC· resolved May 18, 2026, 06:10 AM UTC
- investigating May 18, 2026, 02:53 AM UTC
Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
- resolved May 18, 2026, 06:10 AM UTC
This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Minor May 8, 2026 Yotpo Service Degradation | May 8, 2026 6h 28m API integration with Yotpo
Started May 08, 2026, 03:20 AM UTC· resolved May 08, 2026, 09:49 AM UTC
- identified May 08, 2026, 03:20 AM UTC
Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team.
- monitoring May 08, 2026, 05:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 09:49 AM UTC
The incident has been fully resolved.
Major April 23, 2026 Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”) 1h 44m Admin, Admin
Started Apr 23, 2026, 09:30 AM UTC· resolved Apr 23, 2026, 11:15 AM UTC
- investigating Apr 23, 2026, 09:30 AM UTC
We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.
- monitoring Apr 23, 2026, 09:45 AM UTC
A fix has been applied, and we are currently monitoring the results.
- resolved Apr 23, 2026, 11:15 AM UTC
The issue has been fully resolved, and login is now working properly.
Minor April 14, 2026 Customers tab on the Loyalty admin does not show any data 3h 49m API
Started Apr 14, 2026, 03:11 PM UTC· resolved Apr 14, 2026, 07:00 PM UTC
- investigating Apr 14, 2026, 03:11 PM UTC
Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.
- identified Apr 14, 2026, 04:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 14, 2026, 07:00 PM UTC
End Time 20:25 CET The issue has been resolved. Thank you for your patience!
Notice April 13, 2026 Yotpo Service Disruption –
Started Apr 13, 2026, 08:00 PM UTC· resolved Apr 13, 2026, 08:00 PM UTC
- resolved Apr 15, 2026, 03:22 PM UTC
Overall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April 8, 2026, 09:00 AM UTC Business Impact: Email Delivery: A portion of the scheduled review request emails were not sent as intended. Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions. Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident. Mitigation Efforts and Next Steps: Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links. Note: Some users may receive a duplicate email as a result of this necessary correction. Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. The Yotpo Team
Major April 8, 2026 Some users may experience login issues and be redirected to an error page 1h 52m Admin
Started Apr 08, 2026, 10:04 PM UTC· resolved Apr 08, 2026, 11:57 PM UTC
- investigating Apr 08, 2026, 10:04 PM UTC
We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team
- identified Apr 08, 2026, 11:30 PM UTC
The root cause has been identified, and our team is currently working on implementing a fix.
- monitoring Apr 08, 2026, 11:38 PM UTC
The fix has been successfully implemented, and we are actively monitoring the results.
- resolved Apr 08, 2026, 11:57 PM UTC
Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.
Minor March 17, 2026 Switching between stores might not be available. 26m Yotpo Admin
Started Mar 17, 2026, 11:51 AM UTC· resolved Mar 17, 2026, 12:17 PM UTC
- investigating Mar 17, 2026, 11:51 AM UTC
Using the store switcher to move to another store might currently not be available.
- investigating Mar 17, 2026, 11:52 AM UTC
We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
- identified Mar 17, 2026, 11:53 AM UTC
Our engineering team have identified the underlying issue and are currently working on a fix.
- monitoring Mar 17, 2026, 12:17 PM UTC
A fix is implemented and we're currently monitoring the behaviour.
- resolved Mar 17, 2026, 12:17 PM UTC
The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.
Major March 12, 2026 Yotpo L&R - APIs outage 36m Admin, API
Started Mar 12, 2026, 11:31 AM UTC· resolved Mar 12, 2026, 12:07 PM UTC
- investigating Mar 12, 2026, 11:31 AM UTC
We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC
- investigating Mar 12, 2026, 11:32 AM UTC
Update on the affected components.
- monitoring Mar 12, 2026, 12:02 PM UTC
The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC
- resolved Mar 12, 2026, 12:07 PM UTC
The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.
Major March 12, 2026 Yotpo admin may not be loading properly (Moderation, General settings, etc.) 28m Admin
Started Mar 12, 2026, 08:29 AM UTC· resolved Mar 12, 2026, 08:57 AM UTC
- investigating Mar 12, 2026, 08:29 AM UTC
We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team
- investigating Mar 12, 2026, 08:29 AM UTC
We are currently investigating the issue.
- identified Mar 12, 2026, 08:57 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 12, 2026, 08:57 AM UTC
This incident has been resolved.
Minor March 11, 2026 Delay with processing orders 12m API
Started Mar 11, 2026, 12:50 PM UTC· resolved Mar 11, 2026, 01:02 PM UTC
- investigating Mar 11, 2026, 12:50 PM UTC
We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
- resolved Mar 11, 2026, 01:02 PM UTC
The incident has been resolved, and order processing is back to normal
Major February 11, 2026 Access to the Review requests dashboard might currently not be available. 41m Admin
Started Feb 11, 2026, 11:03 AM UTC· resolved Feb 11, 2026, 11:45 AM UTC
- investigating Feb 11, 2026, 11:03 AM UTC
Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
- identified Feb 11, 2026, 11:05 AM UTC
Our engineering team have identified the underlying issue and are currently working on a fix.
- monitoring Feb 11, 2026, 11:42 AM UTC
A fix is implemented and we're currently monitoring the behaviour.
- resolved Feb 11, 2026, 11:45 AM UTC
The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.
Minor December 20, 2025 Loyalty Order & Points Processing Delays 1h 21m Admin, API
Started Dec 20, 2025, 06:19 PM UTC· resolved Dec 20, 2025, 07:41 PM UTC
- monitoring Dec 20, 2025, 06:19 PM UTC
The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.
- resolved Dec 20, 2025, 07:41 PM UTC
The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.
Notice December 3, 2025 Rewarding and Deducting points is currently experiencing downtime –
Started Dec 03, 2025, 12:00 PM UTC· resolved Dec 03, 2025, 12:00 PM UTC
- resolved Dec 03, 2025, 12:37 PM UTC
Customers cannot make redemptions and earn points. Start Time: 2025-12-03 12:08:00 UTC Start Time: 2025-12-03 12:36:00 UTC We apologize for the inconvenience caused. Our R&D team has already fixed thaat. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Minor November 20, 2025 Yotpo L&R - API Degradation 1h 30m API
Started Nov 20, 2025, 05:25 PM UTC· resolved Nov 20, 2025, 06:56 PM UTC
- investigating Nov 20, 2025, 05:25 PM UTC
We are currently experiencing degraded performance with our APIs. Our R&D team is investigating. We will share an update as soon as we have more information to share.
- identified Nov 20, 2025, 06:36 PM UTC
Our R&D team has identified the root cause of the issue and is currently deploying a fix. At this time, the degradation may result in the following: 1. Lists & Segments: The page may appear empty when accessed 2. Referrals: Shoppers may not receive referral shares 3. Redemptions: Customers may not be able to redeem their points We will provide further updates as the fix progresses. We apologize for the inconvenience.
- resolved Nov 20, 2025, 06:56 PM UTC
This is now resolved. All affected services are now operating normally. Thank you for your patience.
Minor November 20, 2025 Yotpo L&R - Merchants cannot manually adjust the points of the customers 1h 19m Admin, API, Widgets (Pop-up, Rewards Page), Database
Started Nov 20, 2025, 07:46 AM UTC· resolved Nov 20, 2025, 09:06 AM UTC
- investigating Nov 20, 2025, 07:46 AM UTC
Merchants cannot manually adjust the points of the customers (via adjust points button in the customer profile). Start Time: 2025-11-19 19:00:00 UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. As a workaround, please reach out to support so they can manually adjust the points. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
- investigating Nov 20, 2025, 07:47 AM UTC
We are continuing to investigate this issue.
- investigating Nov 20, 2025, 09:04 AM UTC
The incident has been resolved. Merchant are now able to adjust customer points in the loyalty admin Start Time: 2025-11-19 19:00:00 UTC End Time: 2025-11-20 08:53:00 UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
- resolved Nov 20, 2025, 09:06 AM UTC
This incident has been resolved.
Major November 18, 2025 Reviews main widget v2/v3 is not displaying on-site 1h 44m Widgets, Batch requests, JS & CSS
Started Nov 18, 2025, 12:43 AM UTC· resolved Nov 18, 2025, 02:28 AM UTC
- investigating Nov 18, 2025, 12:43 AM UTC
We are currently investigating an issue where the Reviews Main Widget is not displaying on-site, caused by request timeouts in the network layer. Initial checks indicate that all stores may be affected. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We will share additional updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Please stay tuned to this status page for further updates. The Yotpo Support Team
- identified Nov 18, 2025, 02:26 AM UTC
We have identified the issue causing the Reviews Main Widget to not display on-site. The widget experienced unusually high response times, resulting in request timeouts in the network tab. A fix is currently being implemented, and the widget’s response time is now returning to normal. Thank you for your patience as we work to fully resolve this. The Yotpo Support Team
- monitoring Nov 18, 2025, 02:27 AM UTC
A fix is currently being implemented, and the widget’s response time is now returning to normal. The Yotpo Support Team
- resolved Nov 18, 2025, 02:28 AM UTC
This incident has been resolved. Reviews Main Widget response time is now back to normal.
Major November 17, 2025 Yotpo Loyalty Admin inaccessible 58m Yotpo Admin, Admin, API integration with Yotpo, API and 4 more
Started Nov 17, 2025, 09:13 AM UTC· resolved Nov 17, 2025, 10:12 AM UTC
- investigating Nov 17, 2025, 09:13 AM UTC
We are investigating an interruption in the B2B service, causing the Loyalty admin to be temporarily inaccessible. Additionally, some on-site widgets fail to load, and merchants might experience issues with some API calls. Our R&D team has identified the issue and is currently working on a resolution. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
- identified Nov 17, 2025, 09:13 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 17, 2025, 09:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2025, 10:12 AM UTC
This incident has been resolved.
Minor October 21, 2025 Yotpo Service Degradation 1h 21m API, Widgets, Batch requests, JS & CSS
Started Oct 21, 2025, 07:42 PM UTC· resolved Oct 21, 2025, 09:03 PM UTC
- identified Oct 21, 2025, 07:42 PM UTC
Overall Description of the issue and Affected Services: The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews. Start Time: Oct 21, 2025 - 17:30 (UTC). Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well. We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team
- identified Oct 21, 2025, 07:58 PM UTC
Our teams have identified that the issue also impacts the Email Status Dashboard, which may fail to load any data. In addition, moderation and other related services could experience intermittent disruptions. We continue to investigate the root cause and are working toward a full resolution. Further updates will be provided as soon as more information becomes available. Thank you for your continued patience and understanding. The Yotpo Support Team
- resolved Oct 21, 2025, 09:03 PM UTC
All affected services are now back to normal, including the Reviews endpoint, on-site widgets, Moderation, and the Email Status Dashboard. Our engineering teams have successfully resolved the issue, and system performance has returned to expected levels. We will continue to closely monitor the situation to ensure full stability. Thank you for your patience and understanding throughout this incident. The Yotpo Support Team