Xneelo Outage History

Started Jan 02, 2026, 05:08 AM UTC· resolved Jan 02, 2026, 05:10 AM UTC

1. resolved Jan 02, 2026, 05:10 AM UTC

   Our customers may experience slowness and timeouts when navigating konsoleH. Our customers can still manage their services via the xneelo Control Panel Impacted: konsoleH

2. resolved Sep 17, 2026, 09:30 AM UTC

   Our customers may experience slowness and timeouts when navigating konsoleH. Our customers can still manage their services via the xneelo Control Panel Impacted: konsoleH

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Started Dec 31, 2025, 04:48 AM UTC· resolved Dec 31, 2025, 04:52 AM UTC

1. resolved Dec 31, 2025, 04:52 AM UTC

   Customers will be unable to log into their webmail email accounts. Email accounts set up on devices and email programmes will still function as per normal. Impacted: Webmail

2. resolved Sep 17, 2026, 09:33 AM UTC

   Customers will be unable to log into their webmail email accounts. Email accounts set up on devices and email programmes will still function as per normal. Impacted: Webmail

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Started Dec 30, 2025, 04:50 PM UTC· resolved Dec 30, 2025, 04:53 PM UTC

1. resolved Dec 30, 2025, 04:53 PM UTC

   We experienced intermittent konsoleH and xneelo Control Panel connectivity. This also affected tool functionality within konsoleH and xneelo Control Panel. Our xneelo Engineers have now resolved this issue, and services have been fully restored. Impacted: konsoleH

2. resolved Oct 07, 2026, 10:47 AM UTC

   We experienced intermittent konsoleH and xneelo Control Panel connectivity. This also affected tool functionality within konsoleH and xneelo Control Panel. Our xneelo Engineers have now resolved this issue, and services have been fully restored. Impacted: konsoleH

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Started Dec 17, 2025, 07:18 AM UTC· resolved Dec 17, 2025, 07:24 AM UTC

1. resolved Dec 17, 2025, 07:24 AM UTC

   Attending: xneelo Engineers Symptoms: Customers may experience intermittent connection errors or long loading times for tools in the Xneelo Control Panel. Impacted: xneelo Control Panel, Orders

2. resolved Sep 17, 2026, 09:48 AM UTC

   Attending: xneelo Engineers Symptoms: Customers may experience intermittent connection errors or long loading times for tools in the Xneelo Control Panel. Impacted: xneelo Control Panel, Orders

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Started Dec 05, 2025, 09:01 AM UTC· resolved Dec 05, 2025, 09:05 AM UTC

1. resolved Dec 05, 2025, 09:05 AM UTC

   We are aware of the issue and have escalated this to our team who are currently investigating the matter with our upstream provider. Impacted: Customer support

2. resolved Sep 17, 2026, 09:50 AM UTC

   We are aware of the issue and have escalated this to our team who are currently investigating the matter with our upstream provider. Impacted: Customer support

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Started Nov 18, 2025, 02:34 PM UTC· resolved Nov 18, 2025, 02:38 PM UTC

1. resolved Nov 18, 2025, 02:38 PM UTC

   We are aware of a global Cloudflare outage that is also affecting our website and customer portals such as KonsoleH and the Control Panel, we are following updates closely from Cloudflare here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Impacted: konsoleH, xneelo Control Panel

2. resolved Sep 17, 2026, 09:15 AM UTC

   We are aware of a global Cloudflare outage that is also affecting our website and customer portals such as KonsoleH and the Control Panel, we are following updates closely from Cloudflare here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Impacted: konsoleH, xneelo Control Panel

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Started Nov 06, 2025, 09:17 AM UTC· resolved Nov 06, 2025, 09:20 AM UTC

1. resolved Nov 06, 2025, 09:20 AM UTC

   Our 3rd party online card payment merchant is currently experiencing issues, resulting in card payments towards xneelo accounts being unavailable. In the meantime, you are able to make an EFT or cash deposit payment by using the payment details on the following link: https://xneelo.co.za/help-centre/accounts-and-payments/xneelos-bank-details/ Impacted: Payments

2. resolved Sep 17, 2026, 09:05 AM UTC

   Our 3rd party online card payment merchant is currently experiencing issues, resulting in card payments towards xneelo accounts being unavailable. In the meantime, you are able to make an EFT or cash deposit payment by using the payment details on the following link: https://xneelo.co.za/help-centre/accounts-and-payments/xneelos-bank-details/ Impacted: Payments

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Started Oct 28, 2025, 02:27 PM UTC· resolved Oct 30, 2025, 08:16 AM UTC

1. resolved Oct 30, 2025, 08:16 AM UTC

   We are updating Apache across our hosting platform. If you are using a reverse proxy, CDN, monitoring service, or custom integration that connects to your website over HTTPS, please ensure it sends the correct SNI hostname when making the connection. Without SNI, HTTPS connections may fail. If you are using Cloudbric or the xneelo Helper plugin, no action is required on your part, as these services have already made the necessary updates. Impacted: Cloudbric

2. resolved Mar 09, 2026, 11:44 AM UTC

   We are updating Apache across our hosting platform. If you are using a reverse proxy, CDN, monitoring service, or custom integration that connects to your website over HTTPS, please ensure it sends the correct SNI hostname when making the connection. Without SNI, HTTPS connections may fail. If you are using Cloudbric or the xneelo Helper plugin, no action is required on your part, as these services have already made the necessary updates. Impacted: Cloudbric

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Started Oct 12, 2025, 07:27 AM UTC· resolved Oct 12, 2025, 11:53 AM UTC

1. resolved Oct 12, 2025, 11:53 AM UTC

   Network issues have been resolved and the services are now restored Impacted: Managed Servers

2. resolved Apr 02, 2026, 10:33 AM UTC

   Network issues have been resolved and the services are now restored Impacted: Managed Servers

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Started Sep 30, 2025, 11:40 AM UTC· resolved Sep 30, 2025, 11:46 AM UTC

1. resolved Sep 30, 2025, 11:46 AM UTC

   Both control panels are currently inaccessible. Our engineers are investigating the matter. Impacted: konsoleH, xneelo Control Panel

2. resolved Apr 02, 2026, 10:32 AM UTC

   Both control panels are currently inaccessible. Our engineers are investigating the matter. Impacted: konsoleH, xneelo Control Panel

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Started Sep 29, 2025, 05:26 AM UTC· resolved Sep 29, 2025, 08:02 AM UTC

1. resolved Sep 29, 2025, 08:02 AM UTC

   Customers using the New Outlook email application may currently experience some of the following issues relating to a bug in the New Outlook email application: - Email sending and receiving delays - Attachment errors - Missing folders in shared accounts - Failure to launch the application Recommended Actions - Switch back to Classic Outlook (Help > Revert to old Outlook) for better stability. - Remove and re-add your mailbox (ensure you back up first). - Contact Microsoft Support if the issue persists. Impacted: Managed Hosting - Email

2. resolved Nov 18, 2025, 10:11 AM UTC

   Customers using the New Outlook email application may currently experience some of the following issues relating to a bug in the New Outlook email application: - Email sending and receiving delays - Attachment errors - Missing folders in shared accounts - Failure to launch the application Recommended Actions - Switch back to Classic Outlook (Help > Revert to old Outlook) for better stability. - Remove and re-add your mailbox (ensure you back up first). - Contact Microsoft Support if the issue persists. Impacted: Managed Hosting - Email

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Started Sep 25, 2025, 10:16 AM UTC· resolved Sep 25, 2025, 10:23 AM UTC

1. resolved Sep 25, 2025, 10:23 AM UTC

   Customers hosted in our Johannesburg Data centre may experience timeouts and slowness when accessing their webmail accounts. Our engineers are investing this matter. Impacted: Webmail

2. resolved Nov 18, 2025, 10:00 AM UTC

   Customers hosted in our Johannesburg Data centre may experience timeouts and slowness when accessing their webmail accounts. Our engineers are investing this matter. Impacted: Webmail

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Started Sep 22, 2025, 08:16 AM UTC· resolved Sep 22, 2025, 08:25 AM UTC

1. resolved Sep 22, 2025, 08:25 AM UTC

   Due to a recent software upgrades, some email programmes connecting via POP may download certain emails again. The cause has been identified and a fix applied for this. If you have been impacted by this, you can delete the duplicate emails on your email programme as no further duplications should occur. We apologise for the inconvenience caused.

2. resolved Nov 18, 2025, 08:06 AM UTC

   Due to a recent software upgrades, some email programmes connecting via POP may download certain emails again. The cause has been identified and a fix applied for this. If you have been impacted by this, you can delete the duplicate emails on your email programme as no further duplications should occur. We apologise for the inconvenience caused.

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Started Sep 18, 2025, 08:25 AM UTC· resolved Sep 18, 2025, 08:46 AM UTC

1. resolved Sep 18, 2025, 08:46 AM UTC

   The SiteBuilder launcher is currently inaccessible. Please note that websites remain accessible. Our team is investigating and we’ll share updates as soon as possible. Impacted: SiteBuilder

2. resolved Sep 23, 2026, 02:16 PM UTC

   The SiteBuilder launcher is currently inaccessible. Please note that websites remain accessible. Our team is investigating and we’ll share updates as soon as possible. Impacted: SiteBuilder

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Started Sep 17, 2025, 06:14 AM UTC· resolved Sep 17, 2025, 06:18 AM UTC

1. resolved Sep 17, 2025, 06:18 AM UTC

   Restore Backup tool is failing to restore individual files, which includes multiple domains in konsoleH and xneelo Control Panel. Our system administrators are currently investigating the issue. Impacted: konsoleH, xneelo Control Panel

2. resolved Nov 18, 2025, 08:45 AM UTC

   Restore Backup tool is failing to restore individual files, which includes multiple domains in konsoleH and xneelo Control Panel. Our system administrators are currently investigating the issue. Impacted: konsoleH, xneelo Control Panel

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Started Sep 15, 2025, 01:59 PM UTC· resolved Sep 15, 2025, 02:41 PM UTC

1. resolved Sep 15, 2025, 02:41 PM UTC

   There is currently an issue affecting new domain registrations, transfers and domain updates. We are in contact with the registry engineers to resolve this issue as soon as possible. Impacted: Domain administration

2. resolved Oct 30, 2025, 01:45 PM UTC

   There is currently an issue affecting new domain registrations, transfers and domain updates. We are in contact with the registry engineers to resolve this issue as soon as possible. Impacted: Domain administration

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Started Sep 15, 2025, 09:57 AM UTC· resolved Nov 17, 2025, 07:16 AM UTC

1. resolved Nov 17, 2025, 07:16 AM UTC

   The issue is still ongoing; however, we have identified that performing a UEFI OS reinstall should resolve the error. Impacted: Self-Managed Servers

2. resolved Mar 09, 2026, 11:46 AM UTC

   The issue is still ongoing; however, we have identified that performing a UEFI OS reinstall should resolve the error. Impacted: Self-Managed Servers

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Started Sep 09, 2025, 01:07 PM UTC· resolved Sep 09, 2025, 01:14 PM UTC

1. resolved Sep 09, 2025, 01:14 PM UTC

   We are currently experiencing an issue affecting new domain registrations. Our team is actively investigating and working on restoring full functionality as quickly as possible. Impacted: Orders

2. resolved Sep 23, 2026, 02:13 PM UTC

   We are currently experiencing an issue affecting new domain registrations. Our team is actively investigating and working on restoring full functionality as quickly as possible. Impacted: Orders

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Started Sep 09, 2025, 09:02 AM UTC· resolved Sep 09, 2025, 09:06 AM UTC

1. resolved Sep 09, 2025, 09:06 AM UTC

   Websites using our Cache feature are currently unavailable. Our Engineers are investigating this matter.

2. resolved Nov 18, 2025, 07:02 AM UTC

   Websites using our Cache feature are currently unavailable. Our Engineers are investigating this matter.

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Started Sep 05, 2025, 11:51 AM UTC· resolved Sep 05, 2025, 11:57 AM UTC

1. resolved Sep 05, 2025, 11:57 AM UTC

   We are currently experiencing an issue affecting new domain registrations and domain updates. Our team is actively investigating and working on restoring full functionality as quickly as possible. Impacted: Domain administration, Orders

2. resolved Sep 10, 2025, 06:31 AM UTC

   We are currently experiencing an issue affecting new domain registrations and domain updates. Our team is actively investigating and working on restoring full functionality as quickly as possible. Impacted: Domain administration, Orders

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Started Sep 02, 2025, 08:09 AM UTC· resolved Sep 02, 2025, 09:06 AM UTC

1. resolved Sep 02, 2025, 09:06 AM UTC

   Website and Email services on this host have been restored

2. resolved Oct 03, 2025, 07:01 AM UTC

   Website and Email services on this host have been restored

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Started Jul 16, 2025, 02:39 PM UTC· resolved Jul 16, 2025, 02:41 PM UTC

1. resolved Jul 16, 2025, 02:41 PM UTC

   One of our voice provider is experiencing upstream connectivity issues and as a result customers will not be able to reach us on 0861 0861 08 We are still able to be reached on 0219702000 or via Live Chat. Impacted: Customer support

2. resolved Mar 09, 2026, 08:31 AM UTC

   One of our voice provider is experiencing upstream connectivity issues and as a result customers will not be able to reach us on 0861 0861 08 We are still able to be reached on 0219702000 or via Live Chat. Impacted: Customer support

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Started Jul 12, 2025, 02:01 AM UTC· resolved Jul 12, 2025, 02:07 AM UTC

1. resolved Jul 12, 2025, 02:07 AM UTC

   Multiple servers went down starting at 03:02am due to what was identified as a PDU (Power Distribution Unit) trip as a result of a failing power supply unit. Affected servers: dedi1704.jnb1.host-h.net dedi1577.jnb1.host-h.net dedi2167.jnb1.host-h.net dedi1485.jnb2.host-h.net dedi1421.jnb1.host-h.net www517.jnb3.host-h.net dedi1422.jnb1.host-h.net dedi1475.jnb1.host-h.net dedi1393.jnb1.host-h.net dedi1401.jnb1.host-h.net dedi1399.jnb1.host-h.net dedi1463.jnb1.host-h.net dedi1383.jnb1.host-h.net dedi1425.jnb1.host-h.net dedi1428.jnb1.host-h.net dedi1392.jnb1.host-h.net dedi1657.jnb2.host-h.net www518.jnb3.host-h.net www508.jnb2.host-h.net dedi1397.jnb1.host-h.net dedi1696.jnb2.host-h.net dedi1795.jnb1.host-h.net After heading out to the DC, the technicians were able to identify and resolve the issue at 04:02am.

2. resolved Mar 09, 2026, 08:30 AM UTC

   Multiple servers went down starting at 03:02am due to what was identified as a PDU (Power Distribution Unit) trip as a result of a failing power supply unit. Affected servers: dedi1704.jnb1.host-h.net dedi1577.jnb1.host-h.net dedi2167.jnb1.host-h.net dedi1485.jnb2.host-h.net dedi1421.jnb1.host-h.net www517.jnb3.host-h.net dedi1422.jnb1.host-h.net dedi1475.jnb1.host-h.net dedi1393.jnb1.host-h.net dedi1401.jnb1.host-h.net dedi1399.jnb1.host-h.net dedi1463.jnb1.host-h.net dedi1383.jnb1.host-h.net dedi1425.jnb1.host-h.net dedi1428.jnb1.host-h.net dedi1392.jnb1.host-h.net dedi1657.jnb2.host-h.net www518.jnb3.host-h.net www508.jnb2.host-h.net dedi1397.jnb1.host-h.net dedi1696.jnb2.host-h.net dedi1795.jnb1.host-h.net After heading out to the DC, the technicians were able to identify and resolve the issue at 04:02am.

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Started Jul 03, 2025, 10:46 AM UTC· resolved Jul 03, 2025, 10:53 AM UTC

1. resolved Jul 03, 2025, 10:53 AM UTC

   Customers are experiencing a 404 error when opening their card payment link. Our Team is currently investigating this. In the interim, payments can be settled via EFT using the bank details provided on your invoice. Impacted: Payments

2. resolved Apr 02, 2026, 10:32 AM UTC

   Customers are experiencing a 404 error when opening their card payment link. Our Team is currently investigating this. In the interim, payments can be settled via EFT using the bank details provided on your invoice. Impacted: Payments

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Started Jun 02, 2025, 06:16 AM UTC· resolved Jun 02, 2025, 01:57 PM UTC

1. resolved Jun 02, 2025, 01:57 PM UTC

   This has been resolved by the previously implemented change. Impacted: Webmail

2. resolved Mar 09, 2026, 08:28 AM UTC

   This has been resolved by the previously implemented change. Impacted: Webmail

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