Xneelo experienced a minor incident on October 28, 2025 affecting xneelo service, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 30, 2025, 08:16 AM UTC
We are updating Apache across our hosting platform. If you are using a reverse proxy, CDN, monitoring service, or custom integration that connects to your website over HTTPS, please ensure it sends the correct SNI hostname when making the connection. Without SNI, HTTPS connections may fail. If you are using Cloudbric or the xneelo Helper plugin, no action is required on your part, as these services have already made the necessary updates. Impacted: Cloudbric
- resolved Mar 09, 2026, 11:44 AM UTC
We are updating Apache across our hosting platform. If you are using a reverse proxy, CDN, monitoring service, or custom integration that connects to your website over HTTPS, please ensure it sends the correct SNI hostname when making the connection. Without SNI, HTTPS connections may fail. If you are using Cloudbric or the xneelo Helper plugin, no action is required on your part, as these services have already made the necessary updates. Impacted: Cloudbric