Xneelo incident

Card Payment link is returning a 404 Error

Resolved after 6 minutes, affecting xneelo service, on July 3, 2025.

resolved Apr 02, 2026, 10:32 AM UTC

Customers are experiencing a 404 error when opening their card payment link. Our Team is currently investigating this. In the interim, payments can be settled via EFT using the bank details provided on your invoice. Impacted: Payments

Started
Jul 03, 2025, 10:46 AM UTC
Resolved
Jul 03, 2025, 10:53 AM UTC
Duration
6m
Detected by Pingoru
Jul 03, 2025, 10:46 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Jul 03, 2025, 10:53 AM UTC

    Customers are experiencing a 404 error when opening their card payment link. Our Team is currently investigating this. In the interim, payments can be settled via EFT using the bank details provided on your invoice. Impacted: Payments

  2. resolved Apr 02, 2026, 10:32 AM UTC

    Customers are experiencing a 404 error when opening their card payment link. Our Team is currently investigating this. In the interim, payments can be settled via EFT using the bank details provided on your invoice. Impacted: Payments

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