Xneelo incident

TruServ Servers Failing to Boot After Windows 2025 Update

Minor Resolved View vendor source →

Xneelo experienced a minor incident on September 15, 2025 affecting xneelo service, lasting 62d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 09:57 AM UTC
Resolved
Nov 17, 2025, 07:16 AM UTC
Duration
62d 21h
Detected by Pingoru
Sep 15, 2025, 09:57 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Nov 17, 2025, 07:16 AM UTC

    The issue is still ongoing; however, we have identified that performing a UEFI OS reinstall should resolve the error. Impacted: Self-Managed Servers

  2. resolved Mar 09, 2026, 11:46 AM UTC

    The issue is still ongoing; however, we have identified that performing a UEFI OS reinstall should resolve the error. Impacted: Self-Managed Servers