Resolved after 6 minutes, affecting xneelo service, on July 12, 2025.
Multiple servers went down starting at 03:02am due to what was identified as a PDU (Power Distribution Unit) trip as a result of a failing power supply unit. Affected servers: dedi1704.jnb1.host-h.net dedi1577.jnb1.host-h.net dedi2167.jnb1.host-h.net dedi1485.jnb2.host-h.net dedi1421.jnb1.host-h.net www517.jnb3.host-h.net dedi1422.jnb1.host-h.net dedi1475.jnb1.host-h.net dedi1393.jnb1.host-h.net dedi1401.jnb1.host-h.net dedi1399.jnb1.host-h.net dedi1463.jnb1.host-h.net dedi1383.jnb1.host-h.net dedi1425.jnb1.host-h.net dedi1428.jnb1.host-h.net dedi1392.jnb1.host-h.net dedi1657.jnb2.host-h.net www518.jnb3.host-h.net www508.jnb2.host-h.net dedi1397.jnb1.host-h.net dedi1696.jnb2.host-h.net dedi1795.jnb1.host-h.net After heading out to the DC, the technicians were able to identify and resolve the issue at 04:02am.
Affected components
Update timeline
- resolved Jul 12, 2025, 02:07 AM UTC
Multiple servers went down starting at 03:02am due to what was identified as a PDU (Power Distribution Unit) trip as a result of a failing power supply unit. Affected servers: dedi1704.jnb1.host-h.net dedi1577.jnb1.host-h.net dedi2167.jnb1.host-h.net dedi1485.jnb2.host-h.net dedi1421.jnb1.host-h.net www517.jnb3.host-h.net dedi1422.jnb1.host-h.net dedi1475.jnb1.host-h.net dedi1393.jnb1.host-h.net dedi1401.jnb1.host-h.net dedi1399.jnb1.host-h.net dedi1463.jnb1.host-h.net dedi1383.jnb1.host-h.net dedi1425.jnb1.host-h.net dedi1428.jnb1.host-h.net dedi1392.jnb1.host-h.net dedi1657.jnb2.host-h.net www518.jnb3.host-h.net www508.jnb2.host-h.net dedi1397.jnb1.host-h.net dedi1696.jnb2.host-h.net dedi1795.jnb1.host-h.net After heading out to the DC, the technicians were able to identify and resolve the issue at 04:02am.
- resolved Mar 09, 2026, 08:30 AM UTC
Multiple servers went down starting at 03:02am due to what was identified as a PDU (Power Distribution Unit) trip as a result of a failing power supply unit. Affected servers: dedi1704.jnb1.host-h.net dedi1577.jnb1.host-h.net dedi2167.jnb1.host-h.net dedi1485.jnb2.host-h.net dedi1421.jnb1.host-h.net www517.jnb3.host-h.net dedi1422.jnb1.host-h.net dedi1475.jnb1.host-h.net dedi1393.jnb1.host-h.net dedi1401.jnb1.host-h.net dedi1399.jnb1.host-h.net dedi1463.jnb1.host-h.net dedi1383.jnb1.host-h.net dedi1425.jnb1.host-h.net dedi1428.jnb1.host-h.net dedi1392.jnb1.host-h.net dedi1657.jnb2.host-h.net www518.jnb3.host-h.net www508.jnb2.host-h.net dedi1397.jnb1.host-h.net dedi1696.jnb2.host-h.net dedi1795.jnb1.host-h.net After heading out to the DC, the technicians were able to identify and resolve the issue at 04:02am.
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