Xneelo incident

Webmail services in Cape Town currently unreachable

Resolved after 3 minutes, affecting xneelo service, on December 31, 2025.

resolved Sep 17, 2026, 09:33 AM UTC

Customers will be unable to log into their webmail email accounts. Email accounts set up on devices and email programmes will still function as per normal. Impacted: Webmail

Started
Dec 31, 2025, 04:48 AM UTC
Resolved
Dec 31, 2025, 04:52 AM UTC
Duration
3m
Detected by Pingoru
Dec 31, 2025, 04:48 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Dec 31, 2025, 04:52 AM UTC

    Customers will be unable to log into their webmail email accounts. Email accounts set up on devices and email programmes will still function as per normal. Impacted: Webmail

  2. resolved Sep 17, 2026, 09:33 AM UTC

    Customers will be unable to log into their webmail email accounts. Email accounts set up on devices and email programmes will still function as per normal. Impacted: Webmail

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