Xneelo experienced a minor incident on September 29, 2025 affecting xneelo service, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Sep 29, 2025, 08:02 AM UTC
Customers using the New Outlook email application may currently experience some of the following issues relating to a bug in the New Outlook email application: - Email sending and receiving delays - Attachment errors - Missing folders in shared accounts - Failure to launch the application Recommended Actions - Switch back to Classic Outlook (Help > Revert to old Outlook) for better stability. - Remove and re-add your mailbox (ensure you back up first). - Contact Microsoft Support if the issue persists. Impacted: Managed Hosting - Email
- resolved Nov 18, 2025, 10:11 AM UTC
Customers using the New Outlook email application may currently experience some of the following issues relating to a bug in the New Outlook email application: - Email sending and receiving delays - Attachment errors - Missing folders in shared accounts - Failure to launch the application Recommended Actions - Switch back to Classic Outlook (Help > Revert to old Outlook) for better stability. - Remove and re-add your mailbox (ensure you back up first). - Contact Microsoft Support if the issue persists. Impacted: Managed Hosting - Email