Resolved after 3 minutes, affecting xneelo service, on November 6, 2025.
Our 3rd party online card payment merchant is currently experiencing issues, resulting in card payments towards xneelo accounts being unavailable. In the meantime, you are able to make an EFT or cash deposit payment by using the payment details on the following link: https://xneelo.co.za/help-centre/accounts-and-payments/xneelos-bank-details/ Impacted: Payments
Affected components
Update timeline
- resolved Nov 06, 2025, 09:20 AM UTC
Our 3rd party online card payment merchant is currently experiencing issues, resulting in card payments towards xneelo accounts being unavailable. In the meantime, you are able to make an EFT or cash deposit payment by using the payment details on the following link: https://xneelo.co.za/help-centre/accounts-and-payments/xneelos-bank-details/ Impacted: Payments
- resolved Sep 17, 2026, 09:05 AM UTC
Our 3rd party online card payment merchant is currently experiencing issues, resulting in card payments towards xneelo accounts being unavailable. In the meantime, you are able to make an EFT or cash deposit payment by using the payment details on the following link: https://xneelo.co.za/help-centre/accounts-and-payments/xneelos-bank-details/ Impacted: Payments
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