Xneelo Outage History
Xneelo partial outage · 1 active incident View live status →Pingoru has recorded 149 incidents for Xneelo: 87 in the last 12 months and 30 in the last 90 days.
Incidents, newest first
Minor May 19, 2025 Networking Connectivity Issues at Samrand Data Centre 5h 58m xneelo service
Started May 19, 2025, 07:33 AM UTC· resolved May 19, 2025, 01:31 PM UTC
- resolved May 19, 2025, 01:31 PM UTC
Our Networking team has disabled the NAP BGP sessions from the one JNB edge router connected to the problem NAP network segment, letting the other router handle all the NAP traffic via the good NAP network segment. If you do encounter any further issues relating to the incident, please contact us via our contact us page: https://xneelo.co.za/contact-us/ Impacted: Managed Servers, Self-Managed Servers, Colocation, +1 more
- resolved May 22, 2025, 02:03 PM UTC
Our Networking team has disabled the NAP BGP sessions from the one JNB edge router connected to the problem NAP network segment, letting the other router handle all the NAP traffic via the good NAP network segment. If you do encounter any further issues relating to the incident, please contact us via our contact us page: https://xneelo.co.za/contact-us/ Impacted: Managed Servers, Self-Managed Servers, Colocation, +1 more
Minor May 2, 2025 Ticket and Chat Systems Offline 15m xneelo service
Started May 02, 2025, 10:55 AM UTC· resolved May 02, 2025, 11:11 AM UTC
- resolved May 02, 2025, 11:11 AM UTC
Ticket and Chat systems are online again Impacted: Customer support
- resolved Jun 09, 2025, 01:08 PM UTC
Ticket and Chat systems are online again Impacted: Customer support
Minor April 29, 2025 Cloudbric WAF Germany sites innaccessible 25m xneelo service
Started Apr 29, 2025, 06:29 AM UTC· resolved Apr 29, 2025, 06:55 AM UTC
- resolved Apr 29, 2025, 06:55 AM UTC
Faulty hardware was identified as the cause and was quickly replaced by our teams. Services have been restored. Impacted: Cloudbric
- resolved Jun 09, 2025, 01:10 PM UTC
Faulty hardware was identified as the cause and was quickly replaced by our teams. Services have been restored. Impacted: Cloudbric
Minor April 12, 2025 www40.cpt3.host-h.net - Unavailable 25m xneelo service
Started Apr 12, 2025, 06:53 PM UTC· resolved Apr 12, 2025, 07:18 PM UTC
- resolved Apr 12, 2025, 07:18 PM UTC
The server was re-booted and services are accessible again Impacted: Managed Hosting - Email
- resolved Jun 10, 2025, 12:01 PM UTC
The server was re-booted and services are accessible again Impacted: Managed Hosting - Email
Minor April 2, 2025 Incoming Email Delays Experienced on www59-jnb2-host-h-net 13h 34m xneelo service
Started Apr 02, 2025, 05:53 PM UTC· resolved Apr 03, 2025, 07:28 AM UTC
- resolved Apr 03, 2025, 07:28 AM UTC
The issue has been resolved by our system engineers. Emails will send and receive as before. Impacted: Managed Hosting - Email
- resolved Jun 10, 2025, 11:59 AM UTC
The issue has been resolved by our system engineers. Emails will send and receive as before. Impacted: Managed Hosting - Email
Minor April 1, 2025 Websites not loading - www34.cpt3.host-h.net 5d 23h xneelo service
Started Apr 01, 2025, 09:42 AM UTC· resolved Apr 07, 2025, 09:15 AM UTC
- resolved Apr 07, 2025, 09:15 AM UTC
The high load on the server has been mitigated and the issue has been resolved.
- resolved Jun 10, 2025, 09:51 AM UTC
The high load on the server has been mitigated and the issue has been resolved.
Minor March 13, 2025 Intermittent errors with website and email hosting services 3d 20h xneelo service
Started Mar 13, 2025, 10:33 AM UTC· resolved Mar 17, 2025, 06:47 AM UTC
- resolved Mar 17, 2025, 06:47 AM UTC
The impact experienced in relation to the ZA Registry Consortium's (ZARC) communicated high traffic on .ZA name servers has resolved. Impacted: konsoleH, xneelo Control Panel, Authoritative DNS Infrastructure, +2 more
- resolved Apr 07, 2025, 11:58 AM UTC
The impact experienced in relation to the ZA Registry Consortium's (ZARC) communicated high traffic on .ZA name servers has resolved. Impacted: konsoleH, xneelo Control Panel, Authoritative DNS Infrastructure, +2 more
Minor February 20, 2025 Cape Town services unavailable 1d 5h xneelo service
Started Feb 20, 2025, 05:45 AM UTC· resolved Feb 21, 2025, 11:42 AM UTC
- resolved Feb 21, 2025, 11:42 AM UTC
We are currently experiencing network issues in our Cape Town data centre, impacting Webmail, email and website/database services for hosted domains. This may result in intermittent service disruptions. Our engineers are actively investigating the issue. Impacted: konsoleH, xneelo Control Panel, Webmail, +1 more
- resolved Feb 27, 2025, 07:19 AM UTC
We are currently experiencing network issues in our Cape Town data centre, impacting Webmail, email and website/database services for hosted domains. This may result in intermittent service disruptions. Our engineers are actively investigating the issue. Impacted: konsoleH, xneelo Control Panel, Webmail, +1 more
Major February 18, 2025 Cape Town Data Centre outage 6m xneelo service
Started Feb 18, 2025, 06:59 PM UTC· resolved Feb 18, 2025, 07:05 PM UTC
- resolved Feb 18, 2025, 07:05 PM UTC
We are currently experiencing an outage in our Cape Town Data Centre which is affecting hosting and infrastructure servers. Customers may experience errors connecting to Webmail, mail delivery delays, and some websites being inaccessible. Our technicians are investigating.
- resolved Mar 10, 2025, 10:39 AM UTC
We are currently experiencing an outage in our Cape Town Data Centre which is affecting hosting and infrastructure servers. Customers may experience errors connecting to Webmail, mail delivery delays, and some websites being inaccessible. Our technicians are investigating.
Minor February 16, 2025 Delays with .co.za domain registration and renewals 1h 15m xneelo service
Started Feb 16, 2025, 11:15 AM UTC· resolved Feb 16, 2025, 12:30 PM UTC
- resolved Feb 16, 2025, 12:30 PM UTC
Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully. Impacted: Domain administration
- resolved Mar 07, 2025, 11:25 AM UTC
Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully. Impacted: Domain administration
Minor February 13, 2025 Trouble viewing outbound mail logs 5d 20h xneelo service
Started Feb 13, 2025, 01:45 PM UTC· resolved Feb 19, 2025, 10:41 AM UTC
- resolved Feb 19, 2025, 10:41 AM UTC
The Mail log tool is functional again Impacted: konsoleH, xneelo Control Panel, Managed Hosting - Email
- resolved Mar 07, 2025, 11:09 AM UTC
The Mail log tool is functional again Impacted: konsoleH, xneelo Control Panel, Managed Hosting - Email
Major February 1, 2025 Multiple Cape Town Server down 30m xneelo service
Started Feb 01, 2025, 11:06 PM UTC· resolved Feb 01, 2025, 11:36 PM UTC
- resolved Feb 01, 2025, 11:36 PM UTC
Multiple Cape Town servers were inaccessible, but our engineers rectified the error. Impacted: Managed Hosting - Email
- resolved Feb 03, 2025, 02:34 PM UTC
Multiple Cape Town servers were inaccessible, but our engineers rectified the error. Impacted: Managed Hosting - Email
Minor January 22, 2025 Backup restores unavailable 4h 19m xneelo service
Started Jan 22, 2025, 11:06 AM UTC· resolved Jan 22, 2025, 03:26 PM UTC
- resolved Jan 22, 2025, 03:26 PM UTC
Restores are available again within konsoleH and the xneelo Control Panel. Impacted: konsoleH, xneelo Control Panel, Web Hosting
- resolved Jan 28, 2025, 11:13 AM UTC
Restores are available again within konsoleH and the xneelo Control Panel. Impacted: konsoleH, xneelo Control Panel, Web Hosting
Minor January 22, 2025 Intermittent Office Network Connectivity 1h 53m xneelo service
Started Jan 22, 2025, 09:20 AM UTC· resolved Jan 22, 2025, 11:14 AM UTC
- resolved Jan 22, 2025, 11:14 AM UTC
Our team have resolved the issue and connectivity has been restored. Impacted: Customer support
- resolved Mar 04, 2025, 06:34 AM UTC
Our team have resolved the issue and connectivity has been restored. Impacted: Customer support
Minor December 20, 2024 979 - Cloudbric websites inaccessible 35m xneelo service
Started Dec 20, 2024, 07:58 AM UTC· resolved Dec 20, 2024, 08:33 AM UTC
- resolved Dec 20, 2024, 08:33 AM UTC
Websites making use of Cloudbric are inaccessible, our team is investigating the matter. Impacted: Cloudbric
- resolved Jan 13, 2025, 09:00 AM UTC
Websites making use of Cloudbric are inaccessible, our team is investigating the matter. Impacted: Cloudbric
Minor December 19, 2024 Intermittent Card Payment Failures 2m xneelo service
Started Dec 19, 2024, 04:24 PM UTC· resolved Dec 19, 2024, 04:26 PM UTC
- resolved Dec 19, 2024, 04:26 PM UTC
Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments
- resolved Jan 13, 2025, 07:49 AM UTC
Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments
Major December 1, 2024 Inbound Xneelo Support Emails (Contact Centre) Down 24m xneelo service
Started Dec 01, 2024, 08:04 AM UTC· resolved Dec 01, 2024, 08:28 AM UTC
- resolved Dec 01, 2024, 08:28 AM UTC
Inbound emails to the xneelo support email addresses (our Contact Centre) are currently down. Please make use of telephone lines or our LiveChat platform on our website, or via your xneelo Control Panel if you need to reach us. 087 071 0066 / 0861 0861 08 International: +27 21 970 2000 Impacted: Customer support
- resolved Dec 04, 2024, 07:31 AM UTC
Inbound emails to the xneelo support email addresses (our Contact Centre) are currently down. Please make use of telephone lines or our LiveChat platform on our website, or via your xneelo Control Panel if you need to reach us. 087 071 0066 / 0861 0861 08 International: +27 21 970 2000 Impacted: Customer support
Minor November 11, 2024 .za Domain Registrations, Transfers and Updates Are Unavailable 13m xneelo service
Started Nov 11, 2024, 01:20 PM UTC· resolved Nov 11, 2024, 01:34 PM UTC
- resolved Nov 11, 2024, 01:34 PM UTC
.za domain name registrations, transfers and updates are unavailable due to unexpected Registry downtime. Websites will continue to resolve during this time. Impacted: Domain administration
- resolved Feb 25, 2025, 08:04 AM UTC
.za domain name registrations, transfers and updates are unavailable due to unexpected Registry downtime. Websites will continue to resolve during this time. Impacted: Domain administration
Minor November 1, 2024 3D Secure Issues 5m xneelo service
Started Nov 01, 2024, 08:00 AM UTC· resolved Nov 01, 2024, 08:05 AM UTC
- resolved Nov 01, 2024, 08:05 AM UTC
Payfast are currently experiencing a 3D secure issue taking place across all banks and causing online card payments to fail. We are currently monitoring the issue via our 3rd party online card payment facilitators. Impacted: Payments
- resolved Feb 25, 2025, 08:18 AM UTC
Payfast are currently experiencing a 3D secure issue taking place across all banks and causing online card payments to fail. We are currently monitoring the issue via our 3rd party online card payment facilitators. Impacted: Payments
Minor October 31, 2024 Be Alert: Phishing emails targeting xneelo 4d xneelo service
Started Oct 31, 2024, 07:45 AM UTC· resolved Nov 04, 2024, 08:04 AM UTC
- resolved Nov 04, 2024, 08:04 AM UTC
Watchmen has implemented new rules to address the phishing and we have notified customers using multiple mediums.
- resolved Nov 04, 2024, 09:44 AM UTC
Watchmen has implemented new rules to address the phishing and we have notified customers using multiple mediums.
Minor October 30, 2024 Websites inaccessible - Managed Hosting 1h 28m xneelo service
Started Oct 30, 2024, 01:52 PM UTC· resolved Oct 30, 2024, 03:20 PM UTC
- resolved Oct 30, 2024, 03:20 PM UTC
The change that caused the false positives has been reverted.
- resolved Oct 31, 2024, 08:33 AM UTC
The change that caused the false positives has been reverted.
Minor October 28, 2024 .COM Domain Registrations, Renewals and Transfers Unavailable 15m xneelo service
Started Oct 28, 2024, 12:00 PM UTC· resolved Oct 28, 2024, 12:16 PM UTC
- resolved Oct 28, 2024, 12:16 PM UTC
Currently, .com domain registrations, renewals and transfers might be affected. Our Registry Engineers are attending. Impacted: Domain administration
- resolved Oct 30, 2024, 10:38 AM UTC
Currently, .com domain registrations, renewals and transfers might be affected. Our Registry Engineers are attending. Impacted: Domain administration