Xneelo Outage History
Xneelo partial outage · 1 active incident View live status →Pingoru has recorded 149 incidents for Xneelo: 87 in the last 12 months and 30 in the last 90 days.
Incidents, newest first
Minor April 22, 2026 www527.jnb1.host-h.net 14d 16h xneelo service
Started Apr 22, 2026, 03:27 PM UTC· resolved May 07, 2026, 08:24 AM UTC
- resolved May 07, 2026, 08:24 AM UTC
Event mitigated Impacted: Web Hosting
- resolved Sep 18, 2026, 06:40 AM UTC
Event mitigated Impacted: Web Hosting
Minor April 22, 2026 Error adding DNS via the xneelo Control Panel 59m xneelo service
Started Apr 22, 2026, 02:19 PM UTC· resolved Apr 22, 2026, 03:18 PM UTC
- resolved Apr 22, 2026, 03:18 PM UTC
Customers are currently seeing errors when adding or editing records via the standard view in the xneelo Control Panel. Changes can still be made via the advanced view. Impacted: xneelo Control Panel, Authoritative DNS Infrastructure
- resolved Apr 28, 2026, 07:57 AM UTC
Customers are currently seeing errors when adding or editing records via the standard view in the xneelo Control Panel. Changes can still be made via the advanced view. Impacted: xneelo Control Panel, Authoritative DNS Infrastructure
Major April 15, 2026 Webmail Down for German Hosted Domains 43m xneelo service
Started Apr 15, 2026, 09:30 AM UTC· resolved Apr 15, 2026, 10:13 AM UTC
- resolved Apr 15, 2026, 10:13 AM UTC
The issue affecting Webmail services in Germany has been resolved. The disruption was related to a hardware fault, which has since been addressed. Impacted: Webmail
- resolved Apr 24, 2026, 06:10 AM UTC
The issue affecting Webmail services in Germany has been resolved. The disruption was related to a hardware fault, which has since been addressed. Impacted: Webmail
Minor April 14, 2026 Email Sending Errors - Cape Town 1h 1m xneelo service
Started Apr 14, 2026, 09:35 AM UTC· resolved Apr 14, 2026, 10:36 AM UTC
- resolved Apr 14, 2026, 10:36 AM UTC
Email anti-virus scanning led to delays in email processing, which resulted in intermittent connectivity issues. During this time, some customers experienced difficulties sending emails. The underlying cause has now been identified and resolved, and services are returning to normal. Impacted: Webmail, Managed Hosting - Email
- resolved Sep 18, 2026, 06:35 AM UTC
Email anti-virus scanning led to delays in email processing, which resulted in intermittent connectivity issues. During this time, some customers experienced difficulties sending emails. The underlying cause has now been identified and resolved, and services are returning to normal. Impacted: Webmail, Managed Hosting - Email
Minor April 9, 2026 www533.jnb1.host-h.net - international traffic permitted 11d 6h xneelo service
Started Apr 09, 2026, 10:40 AM UTC· resolved Apr 20, 2026, 05:26 PM UTC
- resolved Apr 20, 2026, 05:26 PM UTC
Normal web serving has resumed. Impacted: Web Hosting
- resolved Sep 18, 2026, 06:32 AM UTC
Normal web serving has resumed. Impacted: Web Hosting
Minor April 9, 2026 Outgoing email delivery delays 4d 6h xneelo service
Started Apr 09, 2026, 06:12 AM UTC· resolved Apr 13, 2026, 12:34 PM UTC
- resolved Apr 13, 2026, 12:34 PM UTC
Mail sending has been restored and confirmed by our outgoing mail filter provider. Impacted: Web Hosting
- resolved Sep 18, 2026, 06:37 AM UTC
Mail sending has been restored and confirmed by our outgoing mail filter provider. Impacted: Web Hosting
Minor April 2, 2026 International traffic blocked - www70.jnb2.host-h.net 8d 8h xneelo service
Started Apr 02, 2026, 02:48 AM UTC· resolved Apr 10, 2026, 11:46 AM UTC
- resolved Apr 10, 2026, 11:46 AM UTC
Remediation action has been taken to address the cause.
- resolved Sep 17, 2026, 01:11 PM UTC
Remediation action has been taken to address the cause.
Major March 27, 2026 Network Outage 2d 20h xneelo service
Started Mar 27, 2026, 11:46 AM UTC· resolved Mar 30, 2026, 07:54 AM UTC
- resolved Mar 30, 2026, 07:54 AM UTC
The outage has been resolved
- resolved Sep 17, 2026, 01:06 PM UTC
The outage has been resolved
Minor March 19, 2026 Cache Service Unavailable 1h 38m xneelo service
Started Mar 19, 2026, 09:22 AM UTC· resolved Mar 19, 2026, 11:00 AM UTC
- resolved Mar 19, 2026, 11:00 AM UTC
The cache service has been restored, and websites relying on it are now loading normally.
- resolved Sep 17, 2026, 12:52 PM UTC
The cache service has been restored, and websites relying on it are now loading normally.
Minor March 13, 2026 Cache Service - SSL Warnings 29m xneelo service
Started Mar 13, 2026, 09:29 AM UTC· resolved Mar 13, 2026, 09:59 AM UTC
- resolved Mar 13, 2026, 09:59 AM UTC
The SSL issue was identified and fixed by xneelo Engineers. Services are returning to normal.
- resolved Sep 17, 2026, 12:55 PM UTC
The SSL issue was identified and fixed by xneelo Engineers. Services are returning to normal.
Minor March 11, 2026 Intermittent Loading Issues – xneelo Control Panel 4h 49m xneelo service
Started Mar 11, 2026, 08:12 AM UTC· resolved Mar 11, 2026, 01:02 PM UTC
- resolved Mar 11, 2026, 01:02 PM UTC
The Control Panel is now functioning normally. Impacted: xneelo Control Panel
- resolved Sep 17, 2026, 12:41 PM UTC
The Control Panel is now functioning normally. Impacted: xneelo Control Panel
Minor March 5, 2026 Incoming / Outgoing Email Delivery Issues 1m xneelo service
Started Mar 05, 2026, 06:52 PM UTC· resolved Mar 05, 2026, 06:54 PM UTC
- resolved Mar 05, 2026, 06:54 PM UTC
We are currently experiencing a widespread issue with incoming and outgoing email delivery. Our engineers are investigating the cause and working toward a swift resolution. Impacted: Managed Hosting - Email
- resolved Sep 17, 2026, 12:25 PM UTC
We are currently experiencing a widespread issue with incoming and outgoing email delivery. Our engineers are investigating the cause and working toward a swift resolution. Impacted: Managed Hosting - Email
Minor March 3, 2026 SiteBuilder Website and Dashboard Access Issues 22m xneelo service
Started Mar 03, 2026, 06:41 AM UTC· resolved Mar 03, 2026, 07:04 AM UTC
- resolved Mar 03, 2026, 07:04 AM UTC
We are currently experiencing an issue affecting websites hosted on our SiteBuilder platform. Customers may notice that their SiteBuilder websites do not load correctly when accessed via HTTPS, and the SiteBuilder dashboard may be inaccessible. The matter has been escalated to our SiteBuilder provider, who is actively investigating and working to resolve the issue as a priority. Impacted: Customer support
- resolved Sep 17, 2026, 12:27 PM UTC
We are currently experiencing an issue affecting websites hosted on our SiteBuilder platform. Customers may notice that their SiteBuilder websites do not load correctly when accessed via HTTPS, and the SiteBuilder dashboard may be inaccessible. The matter has been escalated to our SiteBuilder provider, who is actively investigating and working to resolve the issue as a priority. Impacted: Customer support
Minor February 25, 2026 502/504 Errors - Cache users 28m xneelo service
Started Feb 25, 2026, 08:30 AM UTC· resolved Feb 25, 2026, 08:58 AM UTC
- resolved Feb 25, 2026, 08:58 AM UTC
The cause was identified and fixed by our engineers, the Cache service should now have retuned to normal operations
- resolved Sep 17, 2026, 12:35 PM UTC
The cause was identified and fixed by our engineers, the Cache service should now have retuned to normal operations
Minor February 18, 2026 Cloudbric - 502 Bad Gateway 7d xneelo service
Started Feb 18, 2026, 08:44 AM UTC· resolved Feb 25, 2026, 09:04 AM UTC
- resolved Feb 25, 2026, 09:04 AM UTC
An enhanced fix rolled out by Cloudbric has resolved the 502 Bad Gateway errors. Impacted: Cloudbric
- resolved Mar 17, 2026, 02:24 PM UTC
An enhanced fix rolled out by Cloudbric has resolved the 502 Bad Gateway errors. Impacted: Cloudbric
Minor February 10, 2026 Outgoing Traffic Issues for Shared, Managed, and Self-Managed Servers Hosted in our Cape Town Data Centre 2h 17m xneelo service
Started Feb 10, 2026, 12:39 PM UTC· resolved Feb 10, 2026, 02:57 PM UTC
- resolved Feb 10, 2026, 02:57 PM UTC
Both of our upstream providers experienced connectivity issues at the same time which led to incoming and outgoing traffic issues in our Cape Town Data Centre. Our primary provider is fully online again. We will be following up with our providers to prevent future occurrences of the issue. Impacted: Webmail, Web Hosting, Managed Servers, +1 more
- resolved Sep 17, 2026, 12:34 PM UTC
Both of our upstream providers experienced connectivity issues at the same time which led to incoming and outgoing traffic issues in our Cape Town Data Centre. Our primary provider is fully online again. We will be following up with our providers to prevent future occurrences of the issue. Impacted: Webmail, Web Hosting, Managed Servers, +1 more
Minor February 10, 2026 KonsoleH inaccessible 15m xneelo service
Started Feb 10, 2026, 10:18 AM UTC· resolved Feb 10, 2026, 10:33 AM UTC
- resolved Feb 10, 2026, 10:33 AM UTC
KonsoleH is currently inaccessible. Users will be shown a 'CAS Authentication Failed!' warning when trying to log in. Please use the xneelo Control Panel as an alternative while our engineers work on resolving this. Impacted: konsoleH
- resolved Sep 17, 2026, 12:34 PM UTC
KonsoleH is currently inaccessible. Users will be shown a 'CAS Authentication Failed!' warning when trying to log in. Please use the xneelo Control Panel as an alternative while our engineers work on resolving this. Impacted: konsoleH
Minor February 10, 2026 Outgoing/Sending Email Delays 7d 22h xneelo service
Started Feb 10, 2026, 09:16 AM UTC· resolved Feb 18, 2026, 07:31 AM UTC
- resolved Feb 18, 2026, 07:31 AM UTC
Our email engineers and third-party software provider have implemented mitigating changes to further optimise the outgoing server’s performance. Impacted: Managed Hosting - Email
- resolved Sep 17, 2026, 12:29 PM UTC
Our email engineers and third-party software provider have implemented mitigating changes to further optimise the outgoing server’s performance. Impacted: Managed Hosting - Email
Minor February 7, 2026 Intermitent connection issues to Cape Town hosted servers 3h 7m xneelo service
Started Feb 07, 2026, 02:46 PM UTC· resolved Feb 07, 2026, 05:54 PM UTC
- resolved Feb 07, 2026, 05:54 PM UTC
Mitigation measures have been effective and services remain stable. Everything is currently operating normally, and we continue to monitor closely to ensure ongoing reliability.
- resolved Sep 17, 2026, 12:09 PM UTC
Mitigation measures have been effective and services remain stable. Everything is currently operating normally, and we continue to monitor closely to ensure ongoing reliability.
Minor February 4, 2026 Customers are reporting that they are unable to view some of their produ... 6d 2h xneelo service
Started Feb 04, 2026, 06:23 AM UTC· resolved Feb 10, 2026, 08:25 AM UTC
- resolved Feb 10, 2026, 08:25 AM UTC
Our engineering teams have resolved the intermittent xneelo Control Panel timeouts by upgrading our core authentication services to a more flexible, high-capacity architecture. This update allows the system to handle significant traffic spikes more smoothly and automatically. Customers should now experience a more responsive and reliable service, even during peak periods. We continue to monitor the platform closely in real-time to support long-term stability and performance. Impacted: xneelo Control Panel
- resolved Oct 07, 2026, 10:51 AM UTC
Our engineering teams have resolved the intermittent xneelo Control Panel timeouts by upgrading our core authentication services to a more flexible, high-capacity architecture. This update allows the system to handle significant traffic spikes more smoothly and automatically. Customers should now experience a more responsive and reliable service, even during peak periods. We continue to monitor the platform closely in real-time to support long-term stability and performance. Impacted: xneelo Control Panel
Minor February 3, 2026 Intermittent Registrar Connectivity 17h 36m xneelo service
Started Feb 03, 2026, 04:02 PM UTC· resolved Feb 04, 2026, 09:39 AM UTC
- resolved Feb 04, 2026, 09:39 AM UTC
Our registrar is experiencing intermittent connectivity issues. Customers might be unable to search for, or register new domain names. Customer support is able to manually register domains for customers in the interim. Impacted: Domain administration
- resolved Sep 17, 2026, 12:13 PM UTC
Our registrar is experiencing intermittent connectivity issues. Customers might be unable to search for, or register new domain names. Customer support is able to manually register domains for customers in the interim. Impacted: Domain administration
Minor January 29, 2026 Technical Support Live Chat available only via your xneelo Control Panel 18d 1h xneelo service
Started Jan 29, 2026, 07:05 AM UTC· resolved Feb 16, 2026, 08:12 AM UTC
- resolved Feb 16, 2026, 08:12 AM UTC
As part of the ongoing review and optimisation of our Technical Support communication channels, and to provide a more secure experience, we have temporarily moved our Live Chat support directly into the xneelo Control Panel. Our Technical Support team can be contacted via the chat option in your xneelo Control Panel account, which is accessible 24/7. Please note that you will need to be logged into your control panel to engage with a consultant
- resolved Sep 17, 2026, 12:19 PM UTC
As part of the ongoing review and optimisation of our Technical Support communication channels, and to provide a more secure experience, we have temporarily moved our Live Chat support directly into the xneelo Control Panel. Our Technical Support team can be contacted via the chat option in your xneelo Control Panel account, which is accessible 24/7. Please note that you will need to be logged into your control panel to engage with a consultant
Major January 28, 2026 Servers in FLK inaccessible due to network outage 4m xneelo service
Started Jan 28, 2026, 11:42 PM UTC· resolved Jan 28, 2026, 11:46 PM UTC
- resolved Jan 28, 2026, 11:46 PM UTC
All servers in the FLK region are currently inaccessible due to a network outage. We are currently investigating the cause. Impacted: Web Hosting
- resolved Sep 17, 2026, 11:49 AM UTC
All servers in the FLK region are currently inaccessible due to a network outage. We are currently investigating the cause. Impacted: Web Hosting
Minor January 27, 2026 Reduced Site Performance Under Investigation 3d xneelo service
Started Jan 27, 2026, 11:36 AM UTC· resolved Jan 30, 2026, 12:06 PM UTC
- resolved Jan 30, 2026, 12:06 PM UTC
We have fully restored service by reverting a recent update to our security and monitoring systems. To further support the performance of your websites, we have also increased the resources allocated to our processing environment. These adjustments ensure a more stable and efficient hosting experience. We apologise for any inconvenience caused and thank you for your patience. Impacted: Web Hosting, Managed Servers, Customer support
- resolved Sep 17, 2026, 11:54 AM UTC
We have fully restored service by reverting a recent update to our security and monitoring systems. To further support the performance of your websites, we have also increased the resources allocated to our processing environment. These adjustments ensure a more stable and efficient hosting experience. We apologise for any inconvenience caused and thank you for your patience. Impacted: Web Hosting, Managed Servers, Customer support
Minor January 3, 2026 International Traffic Blocked on www517.jnb1.host-h.net 1m xneelo service
Started Jan 03, 2026, 05:23 PM UTC· resolved Jan 03, 2026, 05:24 PM UTC
- resolved Jan 03, 2026, 05:24 PM UTC
Temporarily blocking international traffic on www517.jnb1.host-h.net to mitigate abuse.
- resolved Sep 17, 2026, 12:02 PM UTC
Temporarily blocking international traffic on www517.jnb1.host-h.net to mitigate abuse.