Xneelo incident

Webmail Service Slowness

Resolved after 7 minutes, affecting xneelo service, on September 25, 2025.

resolved Nov 18, 2025, 10:00 AM UTC

Customers hosted in our Johannesburg Data centre may experience timeouts and slowness when accessing their webmail accounts. Our engineers are investing this matter. Impacted: Webmail

Started
Sep 25, 2025, 10:16 AM UTC
Resolved
Sep 25, 2025, 10:23 AM UTC
Duration
7m
Detected by Pingoru
Sep 25, 2025, 10:16 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Sep 25, 2025, 10:23 AM UTC

    Customers hosted in our Johannesburg Data centre may experience timeouts and slowness when accessing their webmail accounts. Our engineers are investing this matter. Impacted: Webmail

  2. resolved Nov 18, 2025, 10:00 AM UTC

    Customers hosted in our Johannesburg Data centre may experience timeouts and slowness when accessing their webmail accounts. Our engineers are investing this matter. Impacted: Webmail

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