Wpay Outage History

Started Nov 24, 2025, 06:23 AM UTC· resolved Nov 24, 2025, 07:03 AM UTC

1. investigating Nov 24, 2025, 06:23 AM UTC

   We have identified an issue affecting the Connect Portal. Users may be experiencing errors when trying to access Connect. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

2. monitoring Nov 24, 2025, 06:45 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 24, 2025, 07:03 AM UTC

   This incident has been resolved.

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Started Nov 20, 2025, 02:04 AM UTC· resolved Nov 20, 2025, 06:46 AM UTC

1. investigating Nov 20, 2025, 02:04 AM UTC

   We have identified an issue affecting In store payments Users may be experiencing issues elevated error rates with their terminals. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved. ServiceWow: INC14907376

2. monitoring Nov 20, 2025, 02:58 AM UTC

   A workaround has been implemented which has resolved the issue. We are continuing to monitoring the results.

3. resolved Nov 20, 2025, 06:46 AM UTC

   This incident has been resolved.

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Started Nov 06, 2025, 01:30 PM UTC· resolved Nov 06, 2025, 01:30 PM UTC

1. resolved Nov 06, 2025, 03:09 PM UTC

   We identified an issue affecting digital payments for some merchants. Users may have experienced timeouts during payment calls. Issue has been mitigated Impact Time: 7 Nov - 00:34 - 00:59 Wpay Incident: INC14842783

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Started Nov 05, 2025, 03:02 PM UTC· resolved Nov 05, 2025, 10:01 PM UTC

1. investigating Nov 05, 2025, 03:02 PM UTC

   Our payment gateway partner is currently experiencing service degradation. This may result in elevated decline rates for digital payments via Apple Pay/Google Pay. The workaround is to utilise other payments methods such as credit cards, or PayPal. Impact Start: 5 Nov 2025, 11:40 PM Wpay Reference Number: INC14836569

2. monitoring Nov 05, 2025, 07:31 PM UTC

   Our partner has mitgated the issue. We are monitoring the results.

3. resolved Nov 05, 2025, 10:01 PM UTC

   This incident has been resolved.

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Started Oct 07, 2025, 12:48 PM UTC· resolved Oct 09, 2025, 12:14 PM UTC

1. investigating Oct 09, 2025, 02:35 AM UTC

   We have identified an issue affecting: Terminals (PAX devices) Customers experiencing: Mobile tap transactions declining with an “invalid transaction” response. Customers are unable to complete payments using mobile devices and must use physical cards instead. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

2. investigating Oct 09, 2025, 03:38 AM UTC

   Wpay is actively working on a resolution and implement a fix soon.

3. identified Oct 09, 2025, 04:41 AM UTC

   Wpay is preparing to implement a fix. The estimated time for service restoration is 22:30 AEDT tonight (09 October 2025). Further updates will be provided as progress is made.

4. resolved Oct 09, 2025, 12:14 PM UTC

   The issue affecting mobile tap transactions on PAX terminals has been successfully resolved. Wpay Support teams will continue to monitor the service.

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Started Sep 21, 2025, 11:44 PM UTC· resolved Sep 22, 2025, 03:32 AM UTC

1. investigating Sep 22, 2025, 12:16 AM UTC

   We have identified an issue affecting, Merchants transacting via ISO links are currently unable to process payments using AMEX cards. Other payment methods remain available as a workaround. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

2. investigating Sep 22, 2025, 12:17 AM UTC

   We have identified an issue affecting, Merchants transacting via ISO links are currently unable to process payments using AMEX cards. Other payment methods remain available as a workaround. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

3. investigating Sep 22, 2025, 01:27 AM UTC

   The issue with AMEX cards is still under investigation by the Wpay and AMEX teams.

4. investigating Sep 22, 2025, 02:29 AM UTC

   Wpay is actively working with the AMEX team to investigate the root cause to the issue impacting AMEX card transactions.

5. monitoring Sep 22, 2025, 02:51 AM UTC

   The root cause to the AMEX transaction issue has been identified and resolved. Support teams are currently monitoring to ensure the service remains stable.

6. resolved Sep 22, 2025, 03:32 AM UTC

   The service has remained stable for the past 30 minutes, issue is resolved. Wpay Support teams will continue to monitor the service.

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Started Sep 03, 2025, 02:11 AM UTC· resolved Sep 03, 2025, 02:57 AM UTC

1. investigating Sep 03, 2025, 02:11 AM UTC

   We have identified an issue affecting the Connect Portal Sandbox Environment. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

2. monitoring Sep 03, 2025, 02:48 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 03, 2025, 02:57 AM UTC

   This incident has been resolved. Teams are working on finalising any remaining issues that are impacting the environment

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Started Aug 05, 2025, 11:10 PM UTC· resolved Aug 06, 2025, 05:37 AM UTC

1. investigating Aug 05, 2025, 11:10 PM UTC

   We have identified an issue resulting in a delay to settlements. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

2. resolved Aug 06, 2025, 05:37 AM UTC

   The issue resulting in a delay to settlements has been resolved. All settlements have been successfully processed.

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Started Aug 05, 2025, 04:15 AM UTC· resolved Aug 05, 2025, 05:32 AM UTC

1. investigating Aug 05, 2025, 04:15 AM UTC

   Customers may be experiencing problems completing instore and online transactions with cards issued by NAB. Customers are able to utilise cards from other banking institutions or select from other available payment options. The appropriate banking institution is aware of the situation. We will post an update as soon as we have more information or when the issue is resolved. Wpay Incident: INC14400726

2. investigating Aug 05, 2025, 04:29 AM UTC

   We are continuing to investigate this issue.

3. monitoring Aug 05, 2025, 04:58 AM UTC

   The issue is no longer observed as of 14:28. Our support team will continue to monitor the service.

4. resolved Aug 05, 2025, 05:32 AM UTC

   This incident has been resolved.

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Started Jun 24, 2025, 02:25 AM UTC· resolved Jun 25, 2025, 11:43 PM UTC

1. identified Jun 24, 2025, 02:25 AM UTC

   We have identified an issue affecting the Connect Portal for Transactions search. Users may be experiencing issues with delays with transaction search. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

2. identified Jun 24, 2025, 10:05 PM UTC

   Our teams are actively working on a resolution to restore the Connect Portal transaction search function. We will post an update as soon as we have more information or when the issue is resolved. Wpay Reference Number: INC14240168

3. monitoring Jun 25, 2025, 01:33 AM UTC

   The primary issue affecting the Connect Portal transaction search has been mitigated via a hotfix. Users may still experience some issues with the following search fields on the Payments page: Sort by Buyer Name or Buyer ID Searching on Payment Details - BIN Please refresh your cache if you are still experiencing issues. Support teams are working on resolving the remaining field issues

4. resolved Jun 25, 2025, 11:43 PM UTC

   The incident has been resolved. Remaining fields impacted by the search has been fixed.

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Started Jun 21, 2025, 12:45 AM UTC· resolved Jun 21, 2025, 01:47 AM UTC

1. investigating Jun 21, 2025, 12:45 AM UTC

   We have identified an issue affecting In store payments. Users may be experiencing payment processing failures. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

2. monitoring Jun 21, 2025, 01:25 AM UTC

   The in store payments issue has been resolved. Our support team is closely monitoring our systems to ensure stability.

3. resolved Jun 21, 2025, 01:47 AM UTC

   The issue affecting in store payments has now been resolved. We will continue to monitor the situation closely and provide a new update if required.

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Started Jun 20, 2025, 04:53 AM UTC· resolved Jun 20, 2025, 06:10 AM UTC

1. investigating Jun 20, 2025, 04:53 AM UTC

   We have identified an issue affecting some digital payments for partners. Users may be experiencing timeouts when calling the payment API's Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.

2. monitoring Jun 20, 2025, 05:41 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 20, 2025, 06:10 AM UTC

   This incident has been resolved.

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Started Jun 11, 2025, 05:00 AM UTC· resolved Jun 11, 2025, 05:00 AM UTC

1. resolved Jun 11, 2025, 10:12 AM UTC

   Our downstream provider for digital payments was experiencing service degradation. This may have resulted in intermittent timeouts for digital payments. Impact Start: 11 Jun 2025, 3:00 PM Impact End: 11 Jun 2025, 7:20 PM We are closely monitoring the situation.

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Started Jun 03, 2025, 07:09 AM UTC· resolved Jun 03, 2025, 07:28 AM UTC

1. investigating Jun 03, 2025, 07:09 AM UTC

   Customers may be experiencing problems completing instore and online transactions with cards issued by Commonwealth Bank Australia. Customers are able to utilise cards from other banking institutions or select from other available payment options. The appropriate banking institution has been notified. We will post an update as soon as we have more information or when the issue is resolved. Wpay Reference Number: INC14163647

2. resolved Jun 03, 2025, 07:28 AM UTC

   This incident has been resolved.

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Started Jun 02, 2025, 05:32 PM UTC· resolved Jun 02, 2025, 06:33 PM UTC

1. resolved Jun 02, 2025, 11:13 PM UTC

   PayPal had experienced a system issue that impacted their Production Environment. This may have resulted in elevated error rates for PayPal payments. Incident Start Time: 3 Jun 2025, 3:32 AM AEST Incident End Time: 3 Jun 2025, 4:33 AM AEST

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Started May 29, 2025, 11:10 PM UTC· resolved May 29, 2025, 11:10 PM UTC

1. resolved May 30, 2025, 12:11 AM UTC

   Mastercard had experienced an outage with their payment gateway. This may have resulted in elevated error rates for digital payments. Impact Start: 29 May 2025, 9:10 AM Impact End: 29 May 2025, 9:47 AM Wpay Reference Number: INC14149973

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Started May 21, 2025, 08:30 AM UTC· resolved May 21, 2025, 10:36 AM UTC

1. investigating May 21, 2025, 09:24 AM UTC

   Customers may be experiencing problems completing instore and online transactions with cards issued by Bendigo and Adelaide Bank. Customers are able to utilise cards from other banking institutions or select from other available payment options. The appropriate banking institution has been notified. We will post an update as soon as we have more information or when the issue is resolved.

2. resolved May 21, 2025, 10:36 AM UTC

   The issue with Bendigo and Adelaide Bank Transaction Failures has been resolved

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