Wpay incident
Connect Portal - Service Degradation for Transactions Searching
Resolved after 1 day 21 hours, affecting Connect Portal, on June 24, 2025.
The incident has been resolved. Remaining fields impacted by the search has been fixed.
Affected components
Update timeline
- identified Jun 24, 2025, 02:25 AM UTC
We have identified an issue affecting the Connect Portal for Transactions search. Users may be experiencing issues with delays with transaction search. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
- identified Jun 24, 2025, 10:05 PM UTC
Our teams are actively working on a resolution to restore the Connect Portal transaction search function. We will post an update as soon as we have more information or when the issue is resolved. Wpay Reference Number: INC14240168
- monitoring Jun 25, 2025, 01:33 AM UTC
The primary issue affecting the Connect Portal transaction search has been mitigated via a hotfix. Users may still experience some issues with the following search fields on the Payments page: Sort by Buyer Name or Buyer ID Searching on Payment Details - BIN Please refresh your cache if you are still experiencing issues. Support teams are working on resolving the remaining field issues
- resolved Jun 25, 2025, 11:43 PM UTC
The incident has been resolved. Remaining fields impacted by the search has been fixed.
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