Wpay incident
Digital Payments - NAB Cards May Be Experiencing Service Degradation
Wpay experienced a notice incident on August 5, 2025 affecting In Person Payments and Digital Payments, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 04:15 AM UTC
Customers may be experiencing problems completing instore and online transactions with cards issued by NAB. Customers are able to utilise cards from other banking institutions or select from other available payment options. The appropriate banking institution is aware of the situation. We will post an update as soon as we have more information or when the issue is resolved. Wpay Incident: INC14400726
- investigating Aug 05, 2025, 04:29 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2025, 04:58 AM UTC
The issue is no longer observed as of 14:28. Our support team will continue to monitor the service.
- resolved Aug 05, 2025, 05:32 AM UTC
This incident has been resolved.