Wpay incident

Digital Payments - Elevated Decline Rates For Apple Pay & Google Pay

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Resolved after 6 hours 59 minutes, affecting Digital Payments, on November 5, 2025.

monitoring Nov 05, 2025, 07:31 PM UTC

Our partner has mitgated the issue. We are monitoring the results.

Started
Nov 05, 2025, 03:02 PM UTC
Resolved
Nov 05, 2025, 10:01 PM UTC
Duration
6h 59m
Detected by Pingoru
Nov 05, 2025, 03:02 PM UTC

Affected components

Digital Payments

Update timeline

  1. investigating Nov 05, 2025, 03:02 PM UTC

    Our payment gateway partner is currently experiencing service degradation. This may result in elevated decline rates for digital payments via Apple Pay/Google Pay. The workaround is to utilise other payments methods such as credit cards, or PayPal. Impact Start: 5 Nov 2025, 11:40 PM Wpay Reference Number: INC14836569

  2. monitoring Nov 05, 2025, 07:31 PM UTC

    Our partner has mitgated the issue. We are monitoring the results.

  3. resolved Nov 05, 2025, 10:01 PM UTC

    This incident has been resolved.

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