Wpay incident
In Person Payments -Mobile Tap Payments Failing on PAX Terminals
Wpay experienced a minor incident on October 7, 2025 affecting In Person Payments, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 02:35 AM UTC
We have identified an issue affecting: Terminals (PAX devices) Customers experiencing: Mobile tap transactions declining with an “invalid transaction” response. Customers are unable to complete payments using mobile devices and must use physical cards instead. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
- investigating Oct 09, 2025, 03:38 AM UTC
Wpay is actively working on a resolution and implement a fix soon.
- identified Oct 09, 2025, 04:41 AM UTC
Wpay is preparing to implement a fix. The estimated time for service restoration is 22:30 AEDT tonight (09 October 2025). Further updates will be provided as progress is made.
- resolved Oct 09, 2025, 12:14 PM UTC
The issue affecting mobile tap transactions on PAX terminals has been successfully resolved. Wpay Support teams will continue to monitor the service.